Finances portal

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Hi. Has anyone else experienced this? We have a property in Portugal. Originally a local solicitor was our fiscal rep. They became unreliable, sending tax bills late costing us a fine several times. We therefore had to stop using them. In the short term we’re having bills sent to UK. Our problem is we can’t access the finances portal. The solicitor has ignored my requests for our password.  How do we get around this and sort out our own portal access. We’re struggling to understand the process of resetting everything without the original information the solicitor used. Appreciate any advice. Thanks in advance

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