How important is it to understand the difference between these concepts in development? And how to use them in development?
Hi, it is very important to understand the difference. After all, UX is part of the customer experience. And if you implement UX in the development, it will lead to the implementation of CX. Such moments need to be worked out at the design stage. And I'll tell you honestly, most developers don't pay too much attention to it. In this article https://fireart.studio/blog/user-experience-vs-customer-experience/ a much broader concept has been written on this topic. If you want to explore the topic more deeply. So you should definitely read this.
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