I was wondering if anyone has any contacts at Telefonica who speak good English, and might be able to help us. We actually left Mallorca last October, but we kept our Movistar account going so our house buyers could take it over. The snag is we also had a mobile phone on the account, which we now want to stop, and close the whole thing down (as the rest of it has been transferred). This may sound easy, but I've tried everything, including phoning and live chat - nobody will speak English, and I keep being directed to an online form that doesn't appear to work (you fill it in, press 'Enviar', and nothing happens!). Short of just closing our Spanish bank account (so they can't take any more money out of it), I'm at my wit's end, and have no idea how to proceed! Anyone got any ideas?