Correct Procedure for School Complaints?7 Replies
Got ourselves in a bit of a predicament regarding school. Children hate new school and the first four weeks have been hell. Had a good week last week so thought things might have calmed down now. Went to parents info meeting last night for my daughters class and the teacher spoke to me after the meeting to say that my daughter had told some friend or neighbour (not sure if its a friend from this school or from next village or an adult she's meant to have said this to?) that her teacher "hurt" (shook) the children in class! This statement had apparently been relayed to my sons teacher who then relayed it to my daughters teacher - then to me. I told her that she had problems settling into this school but that I would speak to her and get her to come in and apologise to the teacher if she did say this. Agreed and symathised with her that this was very bad for her. Duly spoke severly to daughter and son and she's adament that she hasn't said anything. I don't know whether to believe her or not, because we've heard some really conflicting things about one of the teachers in this school - although admitedly, this teacher is really nice. I know that I've added fuel to the fire by asking things about this school and trying to find out what my rights would be if anything untoward was to happen to my children. (Think that she could have said something stupid in a jokey manner. Not trying to defend her for this but she is 8 and wouldn't have thought of the consequences.) Husband said as we are unsure - not to take her to say sorry but that I should do it alone. I went at lunch time to try to reassure the teacher that she had been spoken to, said she hadn't said anything but now fully understands how important it is NOT to say anything negative about a teacher (outside of our home). Unfortunately, the teacher won't seem to accept this and because she knows I have my worries about what goes on in this school, wants to have a meeting with me, my husband, her and the other teacher who heard this. I told her that I would take the meeting only if the person who allegedly said it was also there. She could be just trying to make me feel better, but I really have my doubts about this school and would prefer to just let things rest as they are so that I can judge things for myself. Have a feeling though that they want to put us on the spot as they are continually nit picking at us and the children for the slightest little thing because the children have had a hard time settling in and not liking the school. If I have this meeting, am I right to ask for the "third" person to be there? Should I ask that the Director is also present? Should I just write to apologise angain and say that if the verbal and written apology is not accepted then I would prefer to forget the whole incident as the children have only finally settled here and I don't want to rock the boat anymore? Should I write to someone within the Education department to make sure that they are there at the meeting too? Who would I contact???? Judging from the AI postings here lately and the meetings I've went to with this school, I'm not the only one with stressed out children! Kids eehh!!!Only Me!