Property Management contracts

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hi kostas. how are you? can you offer me some advice? I have a letting firm in Larnaca who have a tennent for my flat and they have given me a tenancy agreement between me and the tenant but they won't give me a property management contract between me and their company. Is this normal? Should we agree with them with only and email? What is normal in Cyprus? Do you have any advice or friends who might be able to assist here with advice?TIA

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