Mobile Telephones

Find out how to get yourself a mobile cellular phone in Belgium...

There are three major service providers for mobile telephones in Belgium. Each company offers a range of services and packages, and it is always recommended to compare tariffs and conditions carefully before entering into a contract. International roaming (which allows a phone on a Belgian contract to work outside the country) is available, but must be requested and may cost extra.

In order to obtain a mobile phone contract, go to the relevant shop and provide:

  • ID (passport or identity card)
  • Proof of address (a utility bill, property rental contract or bank statement)
  • Bank account IBAN number

There is a choice of either a permanent contract at a fixed monthly rate, or a rechargeable/pay as you go card where the phone card must be topped up regularly with additional credit.

Mobile telephone companies

Lost or stolen mobile phones

All mobile phones have a unique code, the IMEI (International Mobile Equipment Identity) code. This belongs to the handset and is associated with the SIM (Subscriber Identification Module) card, which holds the telephone number assigned to a customer.

  • A SIM card - holds the telephone number and memory. Access can be protected by personalising the card with a four-digit PIN number
  • An IMEI number - this is a mobile telephone's unique identification number

The IMEI number provides protection if a phone is lost or stolen. The IMEI code is clearly shown on the paperwork at time of purchase. Note it down and keep it separate from the telephone.

Alternatively, enter *#06# into the telephone to display the IMEI number.

The loss or theft of a mobile phone must be reported to the service provider. Give the IMEI number or details of the SIM card, and the service provider will suspend service and block the telephone, making it impossible for anyone else to use it. The phone may also be traced. The owner is responsible for payment for any calls made until the SIM is blocked, unless they have taken out appropriate insurance with the supplier.

If the phone is stolen, a declaration must be made at the nearest police station; the police will also require the IMEI number.