Lost or Stolen Bank Cards, Credit Cards, Cheques and Mobile Telephones

What to do and who to call if your bank cards or telephones are lost or stolen in Bulgaria...

Note: a lost or stolen bank card, credit card or mobile phone should be reported to the nearest Police Station to the place in which the theft happened.

Lost or Stolen Bank/Credit Cards

In the event of a lost or stolen debit or credit card in Bulgaria, contact the issuing bank to cancel the card. Most banks have a separate 24-hour telephone service for card problems and often the emergency call centre number is on the back of the card itself. Note the number in a separate place to the card.

Below are contact details for some of the main banks in Bulgaria in the event of a lost or stolen card.

Bank Contact
Fibank (First Investment Bank) Tel: 0800 12 012
Tel: (+ 359 2) 81 71 143 (from abroad)
Raffeisen Bank Tel: 02 971 13 25
United Bulgarian Bank Tel: 02 811 2625 or 02 980 2235
UniCredit Bulbank Tel: 02 980 5710 and 02 923 2530 or 2447

Lost or Stolen Mobile/Cellular Telephones

The three national providers of mobile telephone services in Bulgaria are:

Any new mobile cellular telephone comes with:

  • a SIM Card with number. This is your telephone number. Access can be protected by personalising the card with a 4 digit PIN number
  • an IMEI number (International Mobile Equipment Identity). This is the mobile telephone's unique identification number

The IMEI number protects the owner if their phone is lost or stolen. It is usually printed beneath the battery. Note the number and keep it separate from the mobile. If the mobile is lost or stolen, call the service provider and give them the IMEI number. The service will be suspended and the phone may be traced. When reporting the theft to the police, give them the IMEI number.

In the event of mobile phone loss or theft, contact the appropriate service provider below:

Service Contact
Vivatel Tel: 087 123 (short code 123) 
Tel: +359 87 123 (from abroad)
M-Tel Tel: *88 or 
Tel: +359 88 808 8088 (from abroad)
Globul Tel: 123 or 089 123