Emergency Utilities in Bogotá

Contact details for water, gas, electricity and telephone emergencies...

Water and Sewage in Bogotá

Water and sewage services in the city are provided by a single company, EAAB or Empresa de Acueducto y Alcantarillado de Bogotá.

For emergencies, damage reports, requests, complaints and information regarding the charges and billing of the water service, the company has a 24-hour toll-free line.

  • EAAB (Spanish)
    Tel: 116 / 01 8000 116007 (from outside of Bogotá)

It is important when calling this line to know the zone number in which your house or building is located. The zone number can be found at the top right corner of the water bill.

  • Zona Norte and Zona Occidente are included in Zona 1
  • Chapinero is part of Zona 2
  • Zona Centro is part of Zona 3

A contact number is provided during the call and it is important to save it in order to be able to keep track of the status of the request.

In addition to the toll free line there are EEAB commercial offices in each of the zones:

  • Acueducto Zona 1
    At
    : Avenida Suba Nº. 118-53
    Open: Monday to Friday 07:00-17:00; Saturday 09:00-13:00
  • Acueducto Zona 2
    At
    : Carrera 7 Nº. 33-53
    Open: Monday to Friday 07:00-17:00; Saturday 09:00-13:00
  • Acueducto Zona 3
    At
    : Calle 24 Nº. 37-15
    Open: Monday to Friday 07:00-17:00; Saturday 09:00-13:00

The telephone line transfers to a Spanish-only menu. Commercial offices may have English speakers present.

Electricity in Bogotá

Electricity in Bogotá is provided by CODENSA. The company has a toll-free line available for the reporting of emergencies, enquiries about electrical risk and to report a failure in the service, damages in public lightning or energy theft. For data updating, billing information, help with products and services, credit related issues and other consults another line is available.

  • CODENSA (Spanish)
    Tel: 115 - emergencies
    Tel: (1) 7115115 - customer service

In addition to the telephone lines there are CODENSA commercial offices available:

  • At: Calle 130BIS Nº. 90-95. Zona Occidente
    Open: Monday to Friday 07:00-18:00; Saturday 08:00-13:00
  • At: Calle 145 Nº. 103B-90. Zona Occidente
    Open: Monday to Friday 07:00-19:00; Saturday 08:00-11:00
  • At: Carrera 12 Nº. 23-87. Zona Centro.
    Open: Monday to Friday 07:00-17:00; Saturday 09:00-13:00
  • At: Carrera 13 Nº. 53-43. Chapinero
    Open: Monday to Friday 07:00-18:00; Saturday 08:00-13:00

Gas in Bogotá

Natural gas in Bogotá is provided by the Gas Natural Fenosa. The company provides an emergency only toll-free line and a customer support line for other inquiries and assistance.

  • Gas Natural Fenosa (Spanish)
    Tel: 164 - emergencies
    Tel: (1) 3078121 - customer service, Monday to Friday 07:00-18:00; Saturday 07:00-13:00

There are also attention centres for customers:

  • At: Carrera 13 Nº. 67-36. Chapinero
    Open: Monday to Friday 08:00-16:00; Saturday: 09:00-13:00
  • At: Carrera 58 Nº. 125ª-59. Office 148. Zona Norte
    Open: Monday to Friday 08:00-17:00; Saturday 09:00-13:00

Telephone in Bogotá

Landline services are provided by companies that offer a variety of media services including cable/satellite TV, broadband Internet connection and mobile phones.

Note: All websites are in Spanish.

Each of these companies offers service centres in various points of the city, where information and assistance is provided.

CADES and SuperCADES

CADE stands for Centro de Atención Distrital Especializado (Specialized District Attention Centre). As of 1991 they are in charge of dealing with citizen services for district entities, in particular public services.

There are 18 CADEs around the city, which offer information, payments, and collection for all the public services companies and have agreements with local banks.

  • Open:  Monday to Friday: 07:00-16:00. Payment collection Monday to Friday 07:00-17:00

SuperCADEs exist since 2004, and are located in strategic parts of the city. The seven buildings are equipped with the technology and infrastructure to hold large amounts of people and to carry out over 200 procedures.

  • Open: Monday to Friday: 07:00-19:00 and Saturday: 08:00-11:00

Further information on CADEs and SuperCADEs can be found on the website or by calling the toll-free 24 hour line.

  • Tel: 125