Domestic Water Supply

Understand the water supply system in Colombia and the different providers involved...

Water is supplied by regional companies in Colombia. To get connected the following documents are generally required:

  • Photocopy of the ID of the new owner or previous owner of the property
  • Photocopy of the ID of the previous tenant or new tenant of the property
  • Bank account number
  • Certificado de Tradición y Libertad: Certificate available from the Notariado y Registro website (in Spanish)  or directly at one of their offices, or at a CADEs or SuperCADEs if in Bogotá
  • Form or letter requesting the transfer of the contract

When renting a property, the water supply is generally connected and provided at the time of rental, and depending on the conditions of the rental contract, the contract is either transferred to the tenant’s name or kept in the name of the owner or agency. However, it is still the responsibility of the tenant to pay the water bills.

Main Water Companies in Colombia

Some of the main water supply companies in Colombia are listed below (most websites are in Spanish only).

  • EAAB: Water supply in Bogotá
    Tel:  116 / 01 8000 116007 (outside of Bogota)
  • EPM: Electricity, water and gas services in Medellín
    At: Carrera 58 Nº. 42-125. Medellín
    Tel: 018000 522955
    Open: Monday to Friday: 07:30-17:00
  • EMCALI: Water and other utilities for the city of Cali
    At: Avenida 2 Norte with Calle 10, Cali
    Tel: (2) 8999999
    Open: Monday to Friday: 08:00-17:00
  • Aguas de Cartagena: Water supply in Cartagena 
    At: Carrera 13B Nº. 26-78, Cartagena
    Tel: (5) 6932770

Water Bills

Bills are issued every two months. There are a number of payment options.

  • Online payment: Most utilities providers allow customers to pay their monthly bills online, either through the company’s own website, or through certain banks’ websites
  • Banks and ATMs: Various banks and ATMs, for example Servivanca ATMs, take payments for utility bills. It is not necessary to have an account with a bank in order to pay by cash or card for the utilities. Some banks also allow direct debits for payment of utilities
  • Telephone payment: Payment for utilities can be made by telephone
  • Stores, supermarkets and lottery stands: Large supermarket chains, drugstores and in general any commercial establishment that has Baloto (local lottery) machines, are able to take payments for the various utility bills nationwide
  • CADEs: In Bogotá, CADEs and SuperCADEs are available for paying, transferring utility contracts, and dealing with services and queries for utility companies