Getting Connected to Landlines in Costa Rica

Find out how to get your new home connected to the landline telephone service in Costa Rica...

The Instituto Costarricense de Electricidad (ICE) monopolized Costa Rica's telecommunications and utilities industry until 2009. As part of the free trade agreement between the USA, Central America and the Dominican Republic, a new law was passed that deregulated the telecommunications industry in the region.

The telecommunications industry in Costa Rica is regulated by the Superintendencia de Telecomunicaciones or SUTEL.

Landline Telephone

Approximately 55 percent of Costa Rican households have a landline service (línea fija). Landline services are operated by ICE-Kolbi.

To install a landline, a set-up fee and a deposit must be paid. In addition, there is a monthly rental fee. To apply for a landline the following documents are needed:

  • Document showing address
  • Identity document showing full name and number
  • Document certifying the legality of stay, for example a Residence Certificate
  • Electricity meter number and the company that supplies the service

It is possible that proof of credit rating may also be required along with proof of income. If necessary, the application can be made through a legal third party.

Applications for a new line can be made in the following ways:

Installation of a new telephone line can take from 15 to 22 days.

Paying bills

From 1 August 2015, bills will only be sent electronically and customers are advised to register an email address for electronic invoicing purposes. This can be done by calling customer service (1193), at a Kolbi store, ICE office or through the automatic telephone system on 1187. Bills can be sent by SMS, email or via the Kolbi app.

Voice Over Internet Protocol (VOIP)

An alternative to a landline is a VOIP service that allows the user to telephone using the Internet. Companies supplying this service in Costa Rica include: