Utility Emergencies - Service Numbers in Costa Rica

Find out who to contact if you have a problem with the electricity, water or telephone connection...

To report a service problem for electricity, water or telephone, contact one of the following providers:

Electricity Providers

The Costa Rican Institute of Electricity (Instituto Costarricence de Electricidad – ICE) administrates electricity and energy in Costa Rica. In some case it operates through smaller companies to distribute electricity throughout the country.

  • ICE-Electricidad (in Spanish)
    At: Sabana North side, San José
    Tel: 2000 7720 (Central Office)
    Open: Monday to Friday 07:00-14:00, Saturday 08:00-14:00
  • National Light and Power Company (Compañia Nacional de Fuerza y Luz – CNFL): Part of the ICE Group, operating in San José and parts of Heredia
    At: 50 meters north of the RACSA building, San José
    Tel: 800 363 7442 (Customer Service line) / 2295 5000 (Central Office)
    Open: Monday to Friday 08:00-17:00
  • Jasec: Electrical supplier for the region of Cartago (website in Spanish)
    At: 100 meters south and 25 meters west of the Banco Nacional, Cartago
    Tel: 2553 3943 / 2553 3921 / 2553 3938 (Damage Report) / 2250 6800 (Central Office)
    Open: Monday to Friday 07:00-17:00, Saturday 07:30-12:00
  • Coopeguanacaste: Electrical supplier to most regions in Guanacaste including beach towns and certain parts of Liberia (website in Spanish)
    At: Santa Cruz, Guanacaste
    Tel: 2680 9292 (Central Office)
    Open: Monday to Friday 08:00-16:00, Saturday 08:00-12:00
  • Coopelesca: Electrical supplier to the Northern Zone (website in Spanish)
    At: East side of the Juan Chaves Rojas School, Ciudad Quesada, San Carlos
    Tel: 2401 2828 (Central Office)
    email
    Open: Monday to Thursday 07:00-17:00, Friday 07:00-16:00, Saturday 08:00-12:00
  • Cooperativa de Electrificacion Rural Alfaro-Ruiz: Electrical supplier to Alfaro Ruiz, Valverde Vega, and Naranjo regions (website in Spanish)
    At: 1.5 Km north of the Zarcero Park, Zarcero, Alajuela
    Tel: 2463 9000 (Central Office)
    email
    Open: Monday to Friday 08:00-16:30
  • Coopesantos: Electrical supplier to some zones of San José, specifically in the southern sector of the city (website in Spanish)
    At
    : 100 meters south of the Liceo del Sur, San Marcos de Tarrazu 
    Tel
    : 2546 2525 (Central Office)
    email

    Open
    : Monday to Friday 07:00-17:00

Water Provider

  • AyA (Acueductos y Alcantarrillados): Government-owned water supply and sewerage company (website in Spanish)
    At
    : In front of the ICE building, Module-A, Pavas, San José
    Tel: 800 737 6783 (Customer Service) / 2242 5000 (Central Office)
    Open: Monday to Friday 07:45-16:00

Telephone Providers

  • ICE-Kolbi: Government-owned telecommunications company, and part of the ICE group (website in Spanish)
    At: Sabana North side, San José
    Tel: 1115 (Customer Service) / 2000 7720 (Central Office)
    Open: Monday to Friday 07:00-14:00, Saturday 08:00-14:00
  • Movistar: Private transnational telecommunications company (website in Spanish)
    At: El Cedral Office Center, San Rafael de Escazu
    Tel: 1693 (Dialed from a Movistar cellphone) / 800 000 1693 (Dialed from any other line)
    Open: Monday to Friday 08:00-19:00
  • Claro: Private transnational telecommunications company
    At: 300 meters East of El Lagar, Lindora, San José
    Tel: *10 (Dialed from a Claro cellphone) / 7002 7002 (Dialed from any other line)
    Open: Monday to Friday 08:00-19:00
    email

    Open
    : Monday to Friday 08:00-16:30

Unless otherwise specified the contact details given are for the company central office. Details for regional offices can be found on the company websites.