Utility Emergencies - Service Numbers in Costa Rica
Find out who to contact if you have a problem with the electricity, water or telephone connection...
To report a service problem for electricity, water or telephone, contact one of the following providers:
Electricity Providers
The Costa Rican Institute of Electricity (Instituto Costarricence de Electricidad – ICE) administrates electricity and energy in Costa Rica. In some case it operates through smaller companies to distribute electricity throughout the country.
- ICE-Electricidad (in Spanish)
At: Sabana North side, San José
Tel: 2000 7720 (Central Office)
Open: Monday to Friday 07:00-14:00, Saturday 08:00-14:00 - National Light and Power Company (Compañia Nacional de Fuerza y Luz – CNFL): Part of the ICE Group, operating in San José and parts of Heredia
At: 50 meters north of the RACSA building, San José
Tel: 800 363 7442 (Customer Service line) / 2295 5000 (Central Office)
Open: Monday to Friday 08:00-17:00 - Jasec: Electrical supplier for the region of Cartago (website in Spanish)
At: 100 meters south and 25 meters west of the Banco Nacional, Cartago
Tel: 2553 3943 / 2553 3921 / 2553 3938 (Damage Report) / 2250 6800 (Central Office)
Open: Monday to Friday 07:00-17:00, Saturday 07:30-12:00 - Coopeguanacaste: Electrical supplier to most regions in Guanacaste including beach towns and certain parts of Liberia (website in Spanish)
At: Santa Cruz, Guanacaste
Tel: 2680 9292 (Central Office)
Open: Monday to Friday 08:00-16:00, Saturday 08:00-12:00 - Coopelesca: Electrical supplier to the Northern Zone (website in Spanish)
At: East side of the Juan Chaves Rojas School, Ciudad Quesada, San Carlos
Tel: 2401 2828 (Central Office)
email
Open: Monday to Thursday 07:00-17:00, Friday 07:00-16:00, Saturday 08:00-12:00 - Cooperativa de Electrificacion Rural Alfaro-Ruiz: Electrical supplier to Alfaro Ruiz, Valverde Vega, and Naranjo regions (website in Spanish)
At: 1.5 Km north of the Zarcero Park, Zarcero, Alajuela
Tel: 2463 9000 (Central Office)
email
Open: Monday to Friday 08:00-16:30
- Coopesantos: Electrical supplier to some zones of San José, specifically in the southern sector of the city (website in Spanish)
At: 100 meters south of the Liceo del Sur, San Marcos de Tarrazu
Tel: 2546 2525 (Central Office)
email
Open: Monday to Friday 07:00-17:00
Water Provider
- AyA (Acueductos y Alcantarrillados): Government-owned water supply and sewerage company (website in Spanish)
At: In front of the ICE building, Module-A, Pavas, San José
Tel: 800 737 6783 (Customer Service) / 2242 5000 (Central Office)
Open: Monday to Friday 07:45-16:00
Telephone Providers
- ICE-Kolbi: Government-owned telecommunications company, and part of the ICE group (website in Spanish)
At: Sabana North side, San José
Tel: 1115 (Customer Service) / 2000 7720 (Central Office)
Open: Monday to Friday 07:00-14:00, Saturday 08:00-14:00 - Movistar: Private transnational telecommunications company (website in Spanish)
At: El Cedral Office Center, San Rafael de Escazu
Tel: 1693 (Dialed from a Movistar cellphone) / 800 000 1693 (Dialed from any other line)
Open: Monday to Friday 08:00-19:00 - Claro: Private transnational telecommunications company
At: 300 meters East of El Lagar, Lindora, San José
Tel: *10 (Dialed from a Claro cellphone) / 7002 7002 (Dialed from any other line)
Open: Monday to Friday 08:00-19:00
email
Open: Monday to Friday 08:00-16:30
Unless otherwise specified the contact details given are for the company central office. Details for regional offices can be found on the company websites.