Lost or Stolen Bank Cards, Credit Cards, Cheques and Mobile Telephones

What to do and who to call if your bank cards or telephones are lost or stolen in Denmark…

Lost or Stolen Credit/Debit Cards

All stolen bank cards or cheque books should be reported to the issuing bank immediately. Below is a list of some of the major banks in Denmark with contact details for reporting stolen credit cards or cheque books.

Note: To contact a bank from abroad the dialling code is +45.

Lost or Stolen Mobile Telephones

Any new mobile cellular telephone comes with:

  • A SIM card with telephone number. Access can be protected by personalising the card with a 4 digit PIN number
  • An IMEI number (International Mobile Equipment Identity). This is the mobile telephone's unique identification number

The IMEI number protects the owner if their phone is lost or stolen. It is usually printed beneath the battery. The number should be noted and kept separate from the mobile phone. If the mobile is lost or stolen the service provider should be called and given the IMEI number. The service will be suspended and the phone may be traced. The police should also be given the IMEI number when the theft is reported.

The contact numbers for the telephone service providers are as follows: