Moving House in Dubai

Make sure you carry out these essential tasks when moving house in Dubai...

Whether you're moving around the corner or across the country, moving house generally requires considerable planning and preparation; here are some specifics tasks to remember when doing it in Dubai.

Change of Address

Inform the employer/sponsor of any change of address so that they can inform the General Directorate of Residency and Foreign Affairs (DNRD)

Moving and Rented Property

If a tenant wants to terminate an agreement before the end of the contract, they must give two to three months notice in writing.

When leaving the property, the tenant and the landlord must fill in an Exit Condition Report. The security deposit (usually around one month's rent) is refunded if their is no damage to the property. The tenancy agreement stipulates who must pay for minor repairs or damages if there are any.

Landlords may request a Clearance Certificate from Dubai Electricity & Water Authority (DEWA), proving that all outstanding bills have been paid. This certificate can be obtained by the tenant from DEWA head office upon presentation of passport and receipt of payment of the final bill. A fee is charged for this certificate.

Property Tax

An annual tax on residential properties is levied by Dubai Municipality. This is incorporated into the Dubai Electricity & Water Authority (DEWA) bill and called a "housing fee."

When signing up for DEWA, present the tenancy contract. DEWA then incorporates the housing fee into the monthly DEWA bill. If this fee was not included in the monthly DEWA fee, residents moving house have to pay the amount in a lump sum at the end of the lease term.


To disconnect the electricity and water supply contact the DEWA either in person or by fax at least two days before leaving the property. The following information will be required:

  • Customer account number
  • Date when leaving the premises
  • Contact telephone number

The DEWA will send someone to read the meter and disconnect the supply. When the final bill arrives, either:

  • Pay the bill (cash only) at any DEWA office and collect the receipt. Then go to the DEWA Head Office or one of the customer care centres in Burj Nahar, Al Wasl or Al Aweer and request a refund for the Security Deposit.
  • Make a request for an adjustment of the final bill through the security deposit. This can be done at the DEWA Head Office or at one of the customer care centres in Burj Nahar, Al Wasl or Al Aweer. If there is a credit the outstanding amount will be paid in cash or by cheque.

In both cases take the security deposit receipt and passport as proof of identity.

The security deposit will be refunded to the customer once all bills have been paid.

Telephone and Internet

Telecom and Internet services in Dubai are provided by Etisalat and Du.

If moving home within Dubai, contact the customer care centres before the move.

  • Tel: 101 (Etisalat)
  • Tel: 04 390 5555 / 04 369 9955 (Du)


Teaching staff and the school authorities will need to prepare and transfer a child's school records to their new school. They should be notified some time in advance.