Setting Up a New Household

Moving into your new home in Dubai? Find out how to get power, water and gas turned on and get the rubbish removed...

With a combination of national, regional and commercial service providers throughout Dubai, the task of supplying your new home with the necessary domestic features can be daunting.

Read further for information about setting up utilities in your household - electricity, gas, water, telephone and Internet - and what you can expect from the process.

Contact Details

Basic utilities in Dubai include electricity, water and telephone service. Most automated messages begin in Arabic, stay on the line for information in English.

Utilities Service Numbers
Dubai Electricity and Water Authority (DEWA)
Provides power, water and sewage treatment services throughout most of Dubai
At: Umm Hurair 2 (behind Wafi)
Emergencies Tel: 991
Customer Service Centre Tel: 04 601 9999 (24/7)
Fax: 04 324 8111
email
Website
Palm Utilities
Provides water, district cooling and sewage treatment services to various communities including Palm Jumeirah and Jumeirah Golf Estates
At: Off Al Khail Road in Jumeirah Village Circle
Tel: 04 375 1200
email
Website
Du
Provides telephone, television and Internet services
At: Al Salam Tower, Dubai Media City
Tel: 04 390 5555
Website
Etialsat
Provides telephone, television and Internet services
At: Baniyas Street, Deira (across from Sheraton Hotel)
Tel: 101 / 04 400 4101
email
Website
Empower
Provides district cooling known as "chilled water" which keeps energy usage and costs down. This service is not available in all areas
At: Dubai Healthcare City, Building #33
Tel: 04 375 5555
Fax: 04 375 5500
email
Website