Getting Connected to Landlines in Dubai

Find out how to get your new home connected to the landline telephone service in Dubai...

The major telecom and Internet provider in Dubai is Etisalat, Emirates Telecommunications Corporation. Etisalat is 60 percent government-owned and 40 percent Emirati citizen owned. Originally, Etisalat had the monopoly for telecommunication facilities, but another provider, Du, which is government owned, provides landline, mobile and Internet connections.

Etisalat Landline Services

Etisalat offers traditional landline, mobile service and Internet connections.

Landline calls are free within Dubai: however, there is a charge when calling Jebel Ali. Off peak rates apply between 14:00-16:00 and between 19:00-07:00 from Saturday to Wednesday, from 14:00 on Thursdays until 07:00 on Saturdays. Off peak rates apply all day on public holidays.

Etisalat Useful Numbers
Enquiries 24/7 Tel: 101 (Etisalat customers)
Tel: 800 101 (non-Etisalat customers)
Enquiries from outside the UAE 24/7 Tel: +971 400 4101
Fault reporting Tel: 171
Directory enquiries Tel: 181

Getting connected

To get a fixed phone line, the subscriber must be resident in Dubai. It is not possible to get a connection online. To set up a telephone connection visit the nearest Etisalat business center.

Documents required:

  • Valid visa and copy of passport
  • Tenancy agreement or a copy of proof of ownership
  • Residence permit
  • No Objection letter from the applicant's sponsor: in English or Arabic
  • Telephone number of a working telephone near the premises
  • Appropriate fee

After filing the application, a person receives an appointment for an Etisalat technician to visit and install connection within three working days.

Note: If it is not possible to supply a telephone number a Surveyor Number must be obtained. This is the Etialsat identification of the property or building. This requires that a person goes to the Etisalat office in the area of the new premises, with the tenancy agreement or proof of ownership and copies of the passport and residence permit. The person fills in the required form and takes it to the surveyor counter with the tenancy agreement /proof of ownership showing the land plot number on it.

Payment of bills

Bills are sent out monthly and must be paid within 14 days or by the second day of the following month, whichever is later.

They can be paid by telephone (call 101), in any Etialsat Office, at payment machines (in Etisalat offices and shopping malls), by cheque in a cheque Deposit Box, online or at some banks.

If the bill is not paid within ten days of receipt, the phone will be disconnected in two stages. At first the person can only receive incoming calls: if after five days the bill is still not paid, the line will be cut off altogether. After three months the number will be cancelled.

To have the line reconnected, the subscriber has to go to one of the Etisalat offices and pay any outstanding fees and penalties. The line will be reconnected within 24 hours.

Du Landline Services

Du offers landline services in certain areas of New Dubai.

Du Useful Numbers
Customer Care Tel: 04 390 5555 / 04 369 9955
Fax: 04 390 5554
Directory Enquiries Tel: 199
Mobile Services Tel: 155 from a Du mobile telephone
Tel: 0555 678 155 from all other phones

Getting connected

To get a landline connected go to the nearest Du sales office.

Documents Required:

  • Copy of the tenancy agreement or proof of ownership
  • Passport copy with visa page
  • Application form signed by the person named on the tenancy contract/proof of ownership

Payment of bills

Bills can be paid by direct debit from a credit/debit card every month, by cheque at some banks, at any of the sales offices, in a Du drop- box or by post.

  • Postal Address: PO Box 122122, Dubai
  • For further information on bills and payment: Click here

If the bill has not been paid by the due date, the account will be suspended. To get the line reconnected go to one of the Du sales office, pay the outstanding telephone bill plus the reconnection fee. The line will be reconnected within 24 hours.