Lost or Stolen Bank Cards, Credit Cards and Mobile Telephones

What to do and who to call if your bank cards or mobile telephone are lost or stolen in Dubai...

Note: a lost or stolen bank card or credit card should be reported to the nearest Police Station to the place in which the theft happened.

Lost or Stolen Credit Cards

In the event of a lost or stolen debit or credit card in Dubai, contact the card holding company, with the account number as soon as possible.

MasterCard International Tel: 04 313 8888
Website
American Express Tel: 04 336 5000
Website
Diners Club Tel: 04 3498200
Website
Visa Tel: 04 331 9690
Website
HSBC Tel: 800 4420
Website
Citibank Tel: 800 4000
Website
Emirates Bank International Tel: 800 4080
Website
Mashreq Bank Tel: 800 4010
Website
Standard Chartered Bank Tel: 04 352 0455
Website

Lost or Stolen Mobile Telephones

Any new mobile cellular telephone comes with:

  • a SIM Card with number. This is the telephone number for the phone. Access can be protected by personalising the card with a 4 digit PIN number
  • an IMEI number (International Mobile Equipment Identity). This is the mobile telephone's unique identification number

The IMEI number protects the owner if their phone is lost or stolen. It is usually printed beneath the battery. Note the number and keep it separate from the mobile. If the mobile is lost or stolen, call the service provider and give them the IMEI number. The service will be suspended and the phone may be traced. When reporting the theft to the police, give them the IMEI number.

In the event of mobile phone loss or theft, contact the appropriate service provider below:

Emirates Telecommunication Corporation - Etisalat Tel: 800 101
Website
Emirates Integrated Telecommunications Company - Du Tel: 055 5678 155
Website