Dubai Airport Contacts

How to get in touch with Dubai International Airport. With up-to-the minute flight information and links to bus, taxi, lost property and airport information...

Dubai is served by two major airports, Dubai International Airport and Al Maktoum International Airport. As of September 2010, Al Maktoum International Airport only handles cargo flights.

Dubai International Airport (DXB)

This is the main airport used by travellers coming to and leaving Dubai. It is located between Deira and Garhoud and is easily accessible via car or public transport. More than 100 airlines fly in and out of Dubai International Airport. It also serves as the base to Emirates Airlines and Flydubai.

Dubai Airport Contacts

24 hour flight information Tel: 04 216 6666
Current arrivals/departures (passengers) Information
Airlines Information
Medical Centre (Terminal 1) Tel: 04 216 4950
Information for passengers with disabilities Tel: 04 216 2016
Lost luggage Tel: 04 216 2542/43
Car rental Information
Duty FreeĀ  - open 24/7 Website
Tourist Information Tel: 04 224 5252

Airport Facilities

There are over 25 restaurants and bars as well as banks, bureaux de change, shops, childrens' play areas, prayer rooms, a lounge for women, Internet kiosks, dedicated desks and lounges for passengers with disabilities and a health club with pool, gym and massage facilities.


There are currently three terminals at Dubai International Airport.

  • Terminal 1 is the main terminal for major international airlines
  • Terminal 2 is typically used by regional and low-cost airlines and chartered flights
  • Terminal 3 is exclusively used by Emirates Airlines

Customs and Immigration

All travellers must have a visa to enter Dubai by land, sea or air. The requirements, processes and cost are determined by the nationality of the traveller.

Travellers should be prepared to have their luggage checked by customs officials regardless of whether they provide a verbal or written declaration of the goods they are carrying. There is a strict "no drugs" policy in the UAE and the list of banned substances include some common narcotics-based medicines.

Transport and Parking

Taxi services are available 24/7 outside all the terminals. They can also be reserved in advance for pick up/drop off at the airport. The Dubai Metro red line makes stops at Terminal 1 and 3. There is a wide range of rental car companies located at each terminal. Additionally, many hotels offer airport transfer shuttles to registered guests.

There are parking lots at all three terminals. The parking rates are calculated every half hour for the first hour, then hourly afterwards.

Some companies provide meet and greet services at Dubai airport. They offer various packages that include speeding up customs and immigration formalities upon arrival and a porter service through terminals and baggage claim.

Al Maktoum International Airport (DWC)

Al Maktoum International Airport is located just off Route 66 (Al Ain Road) about 40 Km from Dubai International Airport. It is currently only open to cargo flights, but passenger flights are planned once construction is complete. Only international airlines will fly into and out of Al Maktoum International Airport, Emirates will continue to use Dubai International Airport.

UAE Airports near Dubai

Abu Dhabi International Airport

Abu Dhabi International Airport is almost two hours outside Dubai. More than 30 airlines fly to and from here and it serves as the base for Etihad Airlines. There is a daily coach service (free to Etihad Airlines passengers), buses and limousine taxis that transport passengers to Dubai and Sharjah.

  • Official Abu Dhabi International Airport website: Click here
  • For further information on private and public transport options: Click here

Sharjah International Airport

The airport in Sharjah mainly services regional passenger airlines and cargo flights. It is located about 45 minutes outside Dubai.