Making an Appointment at the Citizen Services Office (Bürgeramt)

<strong><em>Find out all the tips and tricks of making an appointment at the citizen services office…</em></strong>

There are more than 40 different Citizen Services Offices (Bürgerämter) in Berlin, several in each district.

To avoid delays in receiving appointments online, take the following steps:

  • Attempt to book online
  • Call the hotline (030) 115
  • Make an appointment in person at the nearest Burgeramt

Note that there have been several cases of third party vendors selling appointments. Appointments are freely offered by the Burgeramt and appointments acquired from outside sources are not valid.

In the case of legal deadlines, appointments booked in advance of the deadline are considered valid forms of proof of compliance.

It is possible to register at any Bürgeramt within the city. There are no limitations based on the citizen’s district of residency. If one citizen services office is busy, it is usually possible to find another with openings.

Not all Bürgerämter require an appointment. The table below gives the names and addresses of the thirteen offices in Berlin that currently accept walk-ins. It is suggested to arrive early in order to ensure being seen.


Citizen Services Office (Burgeramt) Address
Burgeramt 1 (Neu-Hohenschonhausen) Egon-Erwin-Kisch-StraBe At: Egon-Erwin-Kisch-StraBe 106, 13059 Berlin-Lichtenberg
Burgeramt 2 (Lichtenberg) Normannenstr. At: Normannenstr. 1-2, 10367 Berlin-Lichtenberg
Burgeramt 3 (Friedrichsfelde) Tierparkcentrer At: Otto-Schmirgal-StraBe 7, 10319 Berlin-Lichtenberg
Burgeramt 4 (Alt-Hohenschonhausen) GroBe-Leege-StraBe At: GroBe-Leege-StraBe 103, 13055 Berlin-Lichtenberg
Burgeramt Biesdorf-Center At: Elsterwerdaer Platz 3, 12683 Berlin-Marzahn-Hellersdorf
Burgeramt Helle Mitte At: Alice-Saloman-Platz 3, 12627 Berlin-Marzahn-Hellersdorf
Burgeramt Marzahner Promenade At: Marzahner Promenade 11, 12679 Berlin-Marzahn-Hellersdorf
Burgeramt Blaschkoallee At: Blaschkoallee 32, 12359 Berlin-Neukoln
Burgeramt Rathaus Neukolln At: Donaustr. 29, 12043 Berlin-Neukoln
Burgeramt Sonnenallee At: Sonnenalle 107, 12045 Berlin-Neukoln
Burgeramt Zwickauer Damm At: Zwickauer Damm 42, 12353 Berlin-Neukoln
Burgeramt Spandau-Rathaus Spandau At: Carl-Schurz-Str. 2/6, 13597 Berlin-Spandau
Burgeramt Spandau-Burgerburo Wasserstadt At: Hugo-Cassirer-Str. 48, 13587 Berlin-Spandau


Further information: