Emergency Telephone Numbers in Frankfurt

The numbers to call for drug help, counseling and emergency veterinarians, doctors, hospitals and pharmacies...

Pan-European emergency number: calls to 112 are free from any telephone (mobile or cellular of fixed-line). No international dialing code is necessary.

European SOS 112

The number 112 can be dialled to reach emergency services - medical, fire and police - from anywhere in Europe. This Pan-European emergency number 112 can be called from any telephone (landline, pay phone or mobile cellular phone). Calls are free. It can be used for any life-threatening situation, including:

  • Serious medical problems (accident, unconscious person, severe injuries, chest pain, seizure)
  • Any type of fire (house, car)
  • Life-threatening situations (crimes)
  • Information on the 112 number from the European Commission website

Crisis & Helplines in Frankfurt

All helplines are answered by German speakers but may have English-speaking staff available. There are no specific English-language advice lines in Frankfurt; helplines in larger cities such as Munich or Berlin can be telephoned if needed.

Service Telephone
Police advice and information Tel: 069 7550
Poison emergency service Tel: 061 311 9240
Crisis line for victims of sexual violence Tel: 069 709 494
Child abuse hotline (Kinder- und Jugendschutztelefon) Tel: 0800 201 0111
Cancer support (Krebsberatung)
Tel: 069 2199 0887
HIV/AIDS helpline (Aidsberatung)
Tel: 059 2124 3270
Samaritans English-language support line (connected to the British army in Germany) Tel: 0800 181 0721
Tel: 0800 181 0722
Suicide prevention 24-hour crisis helpline (TelefonSeelsorge) Tel: 0800 111 0111
: 0800 111 0222
German Red Cross (Deutsches Rotes Kreuz - Frankfurt)
Tel: 069 719 1910
Drugs helpline (Drogennotdienst) Tel: 069 242 6440
Alcohol helpline (Alcoholics Anonymous/Anonyme Alkoholiker) Tel: 069 192 95
Animal protection (national telephone number) Tel: 0700 5858 5810
Frankfurt Citizens' Advice Helpline (Bürgerberatung) Tel: 069 2124 0000
Violence against women hotline Tel: 08000 116 016

Pharmacies/Chemists (Apotheke)

There are a large number of pharmacies in Frankfurt.

  • All pharmacies digitally display the address of the nearest 24-hour pharmacy in their shop windows
  • 24-hour pharmacy/medication helpline
    Tel: 011 500
  • The city of Frankfurt has a search tool for finding nearby chemists: Click here (in German)

If a 24-hour pharmacy appears to be closed simply ring the bell and the on-duty pharmacist will answer.

Hospitals (Krankenhaus) with Emergency Departments (Zentrale Notaufnahme)

Hospital Contact
Berufsgenossenschaftliche Unfallklinik Frankfurt am Main
At: Friedberger Landstrasse 430, 60389 Frankfurt am Main
Tel: 069 4750
Klinikum Frankfurt Höchst
At: Gotenstrasse 6-8, 65929 Frankfurt am Main
Tel: 069 310 60
Krankenhaus Nordwest-Zentrale Notaufnahme (ZNA)
At: Steinbacher Hohl 2-26, 60488 Frankfurt am Main
Tel: 069 7601 4949
Uni-Klinik Frankfurt Notdienst
: Theodor-Starn-Kai 7, 60596 Frankfurt am Main
Tel: 069 6301 7170