Disconnecting or Transferring Utilities

How to notify your service providers when leaving Germany...

As with any house move, there are utility bills to be settled and meters to be read. If meters are not outside, access to the property will be required. Leave a forwarding address with all the companies involved.

In Germany, meters are normally read once a year. Contact the supplier for a final reading or use the online facility offered by some suppliers to record a reading and to disconnect service (Abmelden).

Electricity and gas

Many electricity and gas companies have customer service centres or customer advice lines with staff that speak some English and can assist with the completion of the formalities and payment of the final account.

  • For an alphabetical list of all electricity suppliers (stromanbieter) in Germany: Click here
  • For a list of gas suppliers (gasanbieter) in Germany: Click here

Water

Water in Germany is usually supplied by the local waterworks (kommunale wasserwerke). Contact the supplier by telephone or via their website. Many have facilities for registering readings and requesting disconnection online.

Those residing in a rental property will likely be paying for their water as part of their additional rental costs and need take no action on departure,

Telephone and Internet

To disconnect or transfer telephone and Internet services, inform the provider at least a week prior to the move.

Please note that some German suppliers insist on a minimum contract period, which prohibits the contract being terminated before a certain date without penalty.

For customers of Deutsche Telekom (T-Com) disconnection can be arranged online (in German), by telephone or in person at a T-Punkt customer service centre.

They will require the usual information regarding account number, addresses, disconnection date and so on.

  • For the Deutsche Telekom website: Click here (in German)

Customers of TKS will find that disconnection requires one month's notice and will terminate at the end of a calendar month. The pre-paid deposit is usually retained for payment of charges for the final month.