Getting Online: Internet in Gibraltar

Find about the Internet options available to you in your home in Gibraltar...

The main Internet service provider in Gibraltar is Gibtelecom.

  • Gibtelecom
    At: 15/21 John Mackintosh Square, Gibraltar
    Customer service, Tel: 200 522 00 (24/7)
    Fax: 200 444 44
    Internet fault reporting, Tel: 192

Gibtelecom has fibre broadband services, it is possible to check availability online.

To get connected to the Internet, take the following documents to the customer service centre:

  • Proof of identity
  • Proof of residence
  • Bank account details to set up a direct debit

Once the application form has been filled in and the details processed, the line is connected as soon as possible (usually within ten days maximum). The customer service centre is open Monday to Friday 09:00-18:00, Saturdays 10:00-13:00.

Bills are sent out monthly and are payable on reception. Bills can be paid by direct debit, in person or online. Customers who have landline, Internet and mobile services with Gibtelecom, are billed for all services under the same invoice.

Cancelling a contract

To cancel or transfer an Internet contract, contact Gibtelecom as soon as possible either in person at the Customer Services Centre or by sending a fax to 200 444 44.

Other ISPs

Sapphire Networks also provides broadband and dial-up services in Gibraltar for both residential and business customers.

  • Sapphire
  • Customer services (09:00-17:30):
    200 472 00
    : 200 472 72
  • Technical support (09:00-17:30):
    Tel: 200 472 01
    Fax: 200 472 71