Getting Online: Internet in Gibraltar
Find about the Internet options available to you in your home in Gibraltar...
The main Internet service provider in Gibraltar is Gibtelecom.
At: 15/21 John Mackintosh Square, Gibraltar
Customer service, Tel: 200 522 00 (24/7)
Fax: 200 444 44
Internet fault reporting, Tel: 192
Gibtelecom has fibre broadband services, it is possible to check availability online.
To get connected to the Internet, take the following documents to the customer service centre:
- Proof of identity
- Proof of residence
- Bank account details to set up a direct debit
Once the application form has been filled in and the details processed, the line is connected as soon as possible (usually within ten days maximum). The customer service centre is open Monday to Friday 09:00-18:00, Saturdays 10:00-13:00.
Bills are sent out monthly and are payable on reception. Bills can be paid by direct debit, in person or online. Customers who have landline, Internet and mobile services with Gibtelecom, are billed for all services under the same invoice.
- Find out more about billing options
Cancelling a contract
To cancel or transfer an Internet contract, contact Gibtelecom as soon as possible either in person at the Customer Services Centre or by sending a fax to 200 444 44.
Sapphire Networks also provides broadband and dial-up services in Gibraltar for both residential and business customers.
- Customer services (09:00-17:30):
Tel: 200 472 00
Fax: 200 472 72
- Technical support (09:00-17:30):
Tel: 200 472 01
Fax: 200 472 71