Domestic Water Supply

Understand the water supply system in Gibraltar and how to get connected to the domestic water supply...

The supply and distribution of water in Gibraltar is under the responsibility of AquaGib.

  • AquaGib
    At: Suite 10b, Leanse Place, 50 Town Range, Gibraltar
    Tel: 200 412 88
    24 hour fault reports, Tel: 200 736 59
    email
    Open: Monday to Thursday 08:30-15:00, Friday 08:30-14:30

Getting Connected

To get connected to the water supply in Gibraltar, an application form must be filled in, signed (completed with a company stamp for business customers if required) and returned to the AquaGib office. A refundable deposit must be paid.

There is a charge for the installation of water meters in new builds and in properties without a previous connection. The chargeable amount depends on the complexity of the work. If a meter is already in place, there is no charge for connection to the mains.

In order to apply for connection to drinking (potable water) the following documentation is required:

  • Deed of purchase or rental agreement or housing contract
  • ID card or passport
  • Company certificate and completed direct debit form (for business applications)

Sub-meter connections are required in certain apartment complexes. In order to apply, residents in these areas are required to have the AMC1 form completed and signed by their management company. A list of areas in Gibraltar and management companies that require this form is available online.

In order to apply for a salt water connection, which is used for flushing toilets and for sanitary purposes, an application form must be completed and submitted to AquaGib.

Readings are taken monthly by the employees of company, however some meters may be inaccessible and may have to be read by the owner of the property. Meters are read taking the black numbers and the first red number.

Paying Bills

A dual bill for electricity and water is sent by Aquagib. Payments of utility bills can be made in the following ways:

  • At the office with cash, cheque or card
  • By direct debit
  • Online through email billing
  • Bank transfer
  • By telephone, Tel: 200 412 88 ext.1

Disconnecting the Water Supply

In order to disconnect and request a final bill, download the online form, with the company stamp if necessary, and submit in person or by mail to the AquaGib office.