Water Supply in Bali

Information on connecting to the water supply in Bali. Find out who to contact and how to pay the bills...

There are two different ways to get household water in Bali: either using the groundwater under the house or nearby, or through connection with Bali's water supply company, PDAM. In some areas of Bali it is not possible to connect to the local water supply due to lack of water pressure.

In some exceptional cases, neither of the above options are possible and it is necessary to have water delivered to the home (in general this is river water), or ask neighbours for the use of some of their groundwater.

Before purchasing or renting a home it is recommended to check the water pressure and have the water analysed by a laboratory.

Connecting to PDAM

Water distributed by PDAM is generally cleaner than groundwater but may still be polluted due to the distribution system lacking sufficient maintenance. Water from PDAM is distributed via a main line to a water tank at the customer's home.

Using groundwater

To obtain groundwater for household use, it is necessary to bore a hole (approximately 20m deep) and install a water pump to bring the water into a tank situated usually on the roof of the property. However, the water is almost always polluted and there are few possibilities for purifying the water. Also, there are risks of pollution from badly constructed septic tanks, often situated a short distance from the groundwater pump itself.

If groundwater is used, a water treatment system can be rented or purchased.

  • PDAM Centre (in Indonesian)
    At: Jalan Ahmad Yani No. 98, Denpasar Utara, Bali
    Tel: (0361) 231 314 / (0361) 231 315 / (0361) 240 749
    Fax: (0361) 234 774
    Open: Monday to Thursday 07:30-15.00, Friday 07:30-12:00

Connecting/disconnecting to the PDAM water supply

Connection to the water supply takes approximately seven days. To get connected, go to the local PDAM office with the following:

  • Proof of identity
  • A tax stamp for Rp6,000 (materai)

The PDAM will give the person a connection number (No. sambungan), which is then used to pay water bills. It takes approximately seven working days to be connected

Disconnection from the water supply takes approximately three days. To get disconnected, take the following to the local PDAM office:

  • Proof of identity
  • The PDAM connection number (No. sambungan)

Bills and payment

Bills can be received by text message or telephone:

  • To receive PDAM bills send the following text message to 3477: PDAMDPS(space)TI(space) and the 12 digit connection number
  • Tel: (0361) 20 274

Bills must be paid between the 5th and 20th of the following month and can be paid in the following ways:

  • At a post office (Pos Indonesia)
  • BNI (standing order)
  • At a Bank Pembangunan Daerah (BPD) ATM/cash dispenser
  • At a PDAM office (late payments only)
    • Open: Monday to Thursday 09:00-13.00, Friday 08:00-12:00

Bottled Water

Bottled drinking water is easy to find and sold almost everywhere. 19 litres bottles used with a water dispenser are common and can be purchased or delivered. A deposit is paid for the first bottle, after which empty bottles can be returned and new bottles purchased.