Getting Connected to Landlines in Indonesia

Find out how to get your new home connected to the landline telephone service in Indonesia…

Indonesian telecommunication systems have improved rapidly in recent years. Many homes in large urban areas already have a telephone line installed. It should be noted that new lines are not available in all areas so the availability of a line or additional line should be confirmed before choosing a place to live.

Despite recent advances problems still occur with the telephone network, particularly in the rainy season when water seeps into lines and connection boxes causing distortion. If problems are encountered it is usually best to hang up and redial. Problems with static on the line are not uncommon. To allow for direct dialling to other countries, without connecting through the operator, it is necessary to have an international direct dialling line fitted.

There are a number of companies offering fixed line and mobile telephone services in Indonesia. The coverage offered varies between companies and can be patchy in rural areas.

Telephone Numbers

Fixed line telephone numbers in Indonesia can have between five and eight digits. Seven digit numbers are standard, with eight in the newest numbers. Five digits are used for locations outside Jakarta, and old numbers have six.

The Telkom website has a listing of all Indonesian area and country dialling codes.

Mobile telephone numbers are between 10 and 12 digits long depending on the operator and the payment method. There is no area code for mobile telephone numbers.

Handy Numbers
To call internationally from Indonesia
Dial exit code followed by country code and number
Exit code:
001 + country code + Tel no
To call internationally to Indonesia
Dial entry code then Indonesian number
Entry code:
62 + Tel no
Police Tel: 110
Ambulance and rescue Tel: 118
Fire Tel: 113
Operator assisted calls (Indonesia) Tel: 100 / 106
Operator assisted calls (overseas) Tel: 101/ 104

Calling Overseas

People without an international direct dialling line in their home will have to place calls through the operator or use their mobile telephone. Many of the mobile telephone companies listed above offer special international call rates and packages.
People with an international direct dialling line will be given an international direct dialling (IDD) prefix from their service provider. International calls are then made as follows:

  • IDD prefix + country code + area code + telephone number

Telephone Services

Telkom Indonesia, or just Telkom, is the largest telecommunications company in Indonesia. This state owned company offers fixed line, wireless, mobile and Internet services throughout the country. Although the company does maintain an English language website some details of the services and products it offers are only available in Indonesian.

Telkom can inform people whether it is possible to have a fixed line connection in a location that currently doesn't have one. It is the company to approach for fixed or wireless connections in the home. Internet and mobile telephone services are also available. When moving into a property it is wise to check whether there are any outstanding charges on the telephone line and whether all bills have been paid.

To get connected, contact a Telkom Indonesia outlet; the English version of the Telkom website allows users to search for the nearest Telkom outlet.

Payment

Bills for Telkom services are paid monthly and should be paid between the 5th and 20th of each month for the preceding month's service. There is an additional charge if the bill is paid after the 20th of the month and outgoing calls are stopped if a bill remains unpaid by the 30th. Customers with accounts at one of the main Indonesian banks can pay their bill at their bank, by telephone, online or via an Automated Teller Machine (ATM). The paying options available for users of different banks are listed on the Telkom website.

  • To view how bills can be paid at different banks: Click here

Billing information is available online and allows users to see how much they owe as well as their billing history.