Consular Guides for Foreign Visitors and Residents in Indonesia

Consular offices provide services for citizens in need, including replacement of lost or stolen passports and help and advice in difficult situations...

Most countries have an Embassy or Consular Offices to deal with matters affecting their own nationals living in or visiting the country.

Citizens of the United States of America, United Kingdom, New Zealand, Canada and Australia living in Indonesia are particularly well-catered for by the consular sections of their Embassies and other organisations. People from these countries will find information about consular services below.

UK Citizens

The British Embassy recommends that all citizens travelling to or resident in Indonesia register with the Embassy.

  • British Embassy, Jakarta
    : Jl. M.H. Thamrin No. 75, Jakarta 10310
    Tel: (021) 2356 5200 
    Open: Monday to Thursday 08:30-14:00, Friday 08:30-11:30
    British Consulate General
    : Deutsche Bank Building 19th floor, Jl. Imam Bonjol No.80, Jakarta Pusat 10310
    Tel: (021) 3190 1314
    Open: Monday to Thursday 08:30-14:00, Friday 08:30-11:30

The British Consular Offices provide services to British citizens in Indonesia, including:

  • Providing help to those who have been the victim of a crime
  • Providing notarial services and letters that may be required by the Indonesian authorities
  • Consular birth and death registrations
  • Information on transferring funds
  • Providing details of local lawyers, doctors, translators and funeral directors

The GOV.UK website provides extensive information of living in Indonesia, travelling to Indonesia and consular services.

British passports are not issued by the British Embassy. Applications for first passports and renewals must be sent to Her Majesty's Passport Office in the UK.

  • To find out how to apply for a UK passport while overseas: Click here

US Citizens

The American Citizen Services (ACS) section of the US Embassy offers a variety of services to Americans living in or visiting Indonesia.

  • United States Embassy, Jakarta
    : Jalan Medan Merdeka Selatan 5, Jakarta 10110
    Tel: (021) 3435 9055/9054
    Tel:  (021) 3435 9000 (after-hours emergencies only)
    Open: Monday to Friday 10:00-11:00 and by appointment for passports, additional visa pages and Consular Birth Reports Abroad

The US Embassy in Jakarta also provides visa services to those wishing to enter the United States.

  • For further information regarding the visa services provided at the United States Embassy, Jakarta: Click here

The ACS provides the following services to American citizens:

  • Passport services (including the issuance of emergency passports)
  • Assistance finding legal representation
  • Emergency assistance
  • Registration of a birth or death of a US citizen in Indonesia
  • Assistance in the event of the death of a US citizen in Indonesia
  • Legalisation of documents

The Embassy website has information on marriage and can provide a list of English-speaking attorneys.

Australian Citizens

The services provided by the Consular Office of the Australian Embassy include the handling of visa enquiries, replacement of lost, stolen or damaged passports and providing general support for Australians in Indonesia.

  • Australian Embassy in Jakarta
    : Jalan H.R. Rasuna Said Kav C 15-16, Jakarta Selatan
    Tel: (021) 2550 5555
    Fax: (021) 2550 5467
    Open: Monday to Friday 08:00-12:00 and 13:00-16:00

Note: All consular services and applications for passports are by appointment only. To make an appointment Tel: (021) 2550 5500.

New Zealand Citizens

The New Zealand Embassy in Jakarta provides consular assistance to resident and visiting New Zealanders.

  • New Zealand Embassy
    : Sentral Senayan 2, Floor 10, Jl Asia Afrika No 8, Gelora Bung Karno, Jakarta Pusat 10270
    Tel: (021) 2995 5800
    Fax: (021) 5797 4578
    Open: Monday to Thursday 07:00-12:00 and 12:30-16:00, Friday 07:30-13:00

The embassy provides the following services to New Zealand citizens:

  • Emergency assistance
  • Replacement passports
  • Legal and notarial services

The website has information on getting married in Indonesia, emergency numbers, and how to obtain an Indonesian police certificate.

Canadian Citizens

The Embassy of Canada represents the interests of Canada and Canadian citizens in Indonesia and Timor-Leste.

  • Embassy of Canada, Jakarta
    : World Trade Centre, 6th Floor, Jalan Jend. Sudirman Kav. 29-31, Jakarta 12920 
    Tel: (021) 2550 7800
    Tel: 008 800 105 171 (after-hours emergencies)
    Fax: (021) 2550 7811
    Open: Monday to Thursday 07:30-16:15, Friday 07:30-13:00

The Embassy provides the following services to Canadian citizens:

  • Passport services (including the issuing emergency passports)
  • Assistance with finding legal representation
  • Emergency assistance
  • Assistance in the event of the death of a Canadian citizen in Indonesia
  • Legalisation of documents