Lost or Stolen Credit Cards and Mobile Phones in Indonesia

What to do and where to call if your credit cards or telephones are lost or stolen in Indonesia...

Note: a lost or stolen bank card or credit card should be reported to the nearest Police Station to the place in which the theft happened. The police will provide a certificate for the issuing authority (the bank) and insurance company.

Lost or Stolen Credit/Debit Cards

Diner's Club International Tel: (0361) 270 868 - Bali
Tel: (021) 570 1255 / (021) 570 6711 - Jakarta
Website
MasterCard Tel: (021) 5790 0325 from 09:00-16:00
Tel: +001 803 1887 0623 global service 24/7
Website
American Express (Lost cards and Travellers Cheques) Tel: (021) 3435 8881 - Jakarta 
Website
Visa Tel: (021) 574 7484  - Jakarta, from 09:00-16:00
Tel: +001 803 1936 6294 global service 24/7
Website

All stolen bank cards or cheque books (giro) should be reported to the issuing bank immediately. Below is a list of some of the major banks in Indonesia with contact details for stolen credit cards or cheque books.

Bank BRI Tel: 14017
Website
Bank Mandiri Tel: 14000 / (021) 5299 7777
Website
Bank Mega Tel: (021) 7917 5555
Website
Bank Niaga Tel: 14041
Website
BCA Tel: (021) 500 888
Website
Bank Panin Tel: 500 678 (from a landline)
Tel: 60678 (from a cell phone)
Website
BII - Bank International Indonesia Tel: (0361) 238 811 - Bali
Tel: (021) 7886 9811
Website
BNI Tel: (021) 5789 9999 
Tel: (0361) 249 999 - Bali
Website
Citibank Tel: 269 999 (from a landline)
Tel: 69999 (from a cell phone)
Website
Commonwealth Tel: (021) 7917 6000
Website
HSBC Tel: (021) 5291 4722 from Jakarta
Tel
: 080 4186 4722 outside Jakarta
Tel
: 64722 (from a cell phone)
Website
Permata Bank Tel: 500 111 (from a landline)
Tel: 63399 (from a cell phone)
Website

Lost or Stolen Mobile Telephones

Any new mobile cellular telephone comes with:

  • a SIM Card with number. This is the telephone number for the phone. Access can be protected by personalising the card with a 4 digit PIN number
  • an IMEI number (International Mobile Equipment Identity). This is the mobile telephone's unique identification number

The IMEI number protects the owner if their phone is lost or stolen. It is usually printed beneath the battery. Note the number and keep it separate from the mobile. If the mobile is lost or stolen, call the service provider and give them the IMEI number. The service will be suspended and the phone may be traced. When reporting the theft to the police, give them the IMEI number.

In the event of mobile phone loss or theft, contact the appropriate service provider below, either by telephone or at one of their sales outlets:

Indosat
IM3 prepaid cards Tel: 100 (from an IM3 card phone)
Tel
: (021) 3000 3000 (From landline or mobile phone)
Website
Mentari prepaid cards Tel: 100 (from a Mentari card phone)
Tel: (021) 5438 8888 (from a landline or mobile phone)
Matrix Tel: 111 (from Matrix card phone)
Tel
: (021) 5438 8888 (from a landline or mobile phone)
Starone pre- and postpaid cards Tel: 111 (from a Starone card phone)
Tel: (021) 3011 1111 (from a landline or mobile phone)
Indosat 36 (IM2) Tel: (021) 7854 6900
Indosat information Website
Telkomsel
Halo Tel: 111 (from a Halo card phone)
Tel: (021) 5291 9811
Simpati prepaid cards Tel: 116 (from a Simpati card phone)
Tel: (021) 5291 9811 (from a landline or mobile phone)
As prepaid cards Tel: 116 (from an As card phone)
Tel: (021) 5291 9811 (from a landline or mobile phone)
Telkomsel information Website
Bakrie Telecom
Esia Tel: (0361) 990 9999
Tel: *999 (from an Esia phone)
Bakrie Telecom Information Website
Excelcomindo
XL prepaid cards and Prox XL Tel: 817 (from an XL card phone)
Tel
: (0361) 766 123 (from a landline Monday to Friday 08:00-20:00, Saturday 09:00-17:00
Excelcomindo information Website
Axisworld
Axis prepaid cards Tel: 838 (from an Axis card phone)
Axis Pascabayar Tel: 838 (from an Axis Pascabayer card phone)
Axisworld information Website
Three
Three prepaid cards Tel: 200 / 123
Tel
: 0896 4400 0123 / 0896 4400 0100 / 0896 4400 0200 (from a landline or mobile phone)
Three Tel: 100 / 123
Tel
: 0896 4400 0123 / 0896 4400 0100 / 0896 4400 0200 (from a landline or mobile phone)
Mobile 8
Fren Tel: 888 (from a Fren card phone)
Tel: 0888 185 6868 / (021) 5010 0000 (from a landline or mobile phone)
Hepi Tel: 888 (from a Hepi card phone)
Tel: 0888 185 6868 / (021) 5010 0000 (from a landline or mobile phone)
Fren Pascabayar Tel: 888 (from a Fren Pascabayer card phone)
Tel: 0888 185 6868 / (021) 5010 0000 (from a landline or mobile phone)
Smart Telecom
Smart and Smart Pascabayer Tel: 882 (from a Smart card phone)
Tel: (021) 3192 2277 (from a landline or mobile phone)
Telkom Flexi
Flexi and Flexi Pascabayer Tel: (0361) 147
Telkom  information Website