Lost or Stolen Credit Cards and Mobile Phones in Italy

What to do and where to call if your credit cards or telephones are lost or stolen in Italy...

If a bank or credit card is lost or stolen, contact the issuing bank as soon as possible so that the account can be blocked and the card cancelled. Keep credit card numbers and contact numbers for the issuing banks and credit card companies in a safe location separate from the cards.

In the event of credit card theft, make a declaration at the nearest police station, then file the police report (denuncia) as soon as possible. The report will be necessary to dispute any unauthorised charges and possibly to receive a replacement card.

Lost or Stolen Credit Card Contacts in Italy

American Express
At: Piazza di Spagna 38, 00187 Rome
Open: Monday to Friday 09:00-17:30, Saturday 09:00- 12:30
Tel: +39 067 2282
At: Via Dante Alighieri 22, 50122 Florence
Open: Monday to Friday 09:00- 17:30, Saturday 09:00- 12:30
Tel: 0555 0981
To report stolen/lost credit cards from Monday to Friday 07:00-01:00 Tel: 06 7290 0347
Tel: 800 914 912
Customer Service available 24 hours Tel: 06 72282
Visa and Mastercard
Call the issuing bank or call the 24-hour number Tel: 800 819 014
For information on what to do

Lost card

Diner's Club

Tel: 800 393 939
Report lost card (call toll free) Tel: 800 864064

Lost or Stolen Mobile Telephones

All mobile phones have a unique identification code, the IMEI (International Mobile Equipment Identity) code. This belongs to the handset and is associated with a card, the SIM (Subscriber Identification Module) card, which holds the telephone number assigned to a customer. Access to the SIM card can be protected by personalising the card with a 4 digit PIN number

The IMEI number provides protection if a phone is lost or stolen. The IMEI code is clearly shown on the paperwork at time of purchase. Make a note of it and keep it separate from the mobile in case the phone is lost or stolen. If the purchase paperwork is not available, it is possible to find the IMEI number by entering: * # 0 6 # on the keypad.

The loss or theft of a mobile cell phone must be reported to the service provider. They will need the the IMEI number or details of the SIM card. The service will be suspended and the telephone blocked making it impossible for anyone else to use it, and the phone may be traced. The owner is responsible for payment of any calls made until the SIM is blocked unless they have taken out insurance with the supplier.

If the phone is stolen, a declaration can also be made at the nearest police station; police must be supplied with the IMEI number.

If the phone is found, report it to the service provider.

Contact information for mobile phone service providers in Italy

Call from a GSM mobile phone Tel: 119
Call from abroad Tel: +39 339 9119

Call from a GSM mobile phone Tel: 190

Tel: 800 227 755

Call from a GSM mobile phone Tel: 155