Find out how to get connected to an electricity supplier in Italy...
The national electricity company in Italy is ENEL. Consumers are free to choose other electricity providers available in their area.
The standard electricity supply is 220 Volts (V), 50 Hertz (Hz). A variety of plugs are in use including the European-style two-pin plug.
Note: a country’s available voltage is printed on the glass of a light bulb or the light bulb packet.
Domestic goods purchased in Italy will have a compatible plug attached. Adapters can be bought for appliances with foreign plugs.
- For an explanation and diagram see Wikipedia
The basic electricity contract in Italy is set up to provide approximately 3 to 3.2 kilowatts. If a household expects to run a number of appliances simultaneously and exceed the power available a larger supply (up to 6 kilowatts) can be requested. There is a larger flat rate payment for the supply plus usage charged.
Further power and surge protection can be installed by having an electrician fit a backup generator and a UPS (Uninterrupted Power Supply). The work will need to be checked by an ENEL inspector.
To set up a new contract
- Either call ENEL: +39 800 900 860 (free from a landline and mobile phones) Open from 07:00-22:00 Monday to Sunday
- Operators do not often speak English and getting an Italian speaker to make the call is advised.
- Follow the steps online by choosing service advertised on their website.
- Or visit the nearest ENEL Electric Service office. Appointments can be booked online
- Registration documents can be downloaded and submited online. To see a list of documents visit the ENEL website
The following information will be needed:
- Identity document (Documento Identità)
- Client number of the previous tenant (Numero Cliente), if applicable
- Tax number (Codice Fiscale) of the account holder if it is being set up by a private person, or partita iva if it is a company
- Amount of power required (3 KW, 4 KW or 6 KW)
- Current meter reading (lettura del contatore)
- Bank details, if payment is to be by direct debit from a bank
- Address to which the bills should be sent
- Address to which the contract should be sent
Meter-reading, bill paying and disconnection
ENEL sends out an estimated electricity bill (bollette) every two months. The meters are read twice a year and adjusted bills sent out. The bill will show the account number (numero utente), the amount due (importo) and the date it should be paid (scadenza).
Most homes are now furnished with an electronic remote counter which enables ENEL to measure the usage remotely. Residents can read their own bill and submit the informaation via the ENEL app, phone, online or SMS.
A guide to reading the meter and submiting the information is available on the ENEL website
It also means that electricity supply can be disconnected remotely when an overdue bill remains unpaid. Before complete disconnection, the amount of electricity supplied is reduced for a period to encourage payment before complete disconnection. During this reduced power period, the supply trips out when larger appliances are used. There is a reconnection fee to re-establish normal supply after a bill is paid and this is added to the next bill.
It is suggested that temporary residents pay their bills with a direct debit via a local bank account to avoid arriving and finding their power supply cut-off or on reduced power.
- Accounts can be managed through the ENEL website with a code and a password.
- It is also possible to register for E-billing via the ENEL website. The bill is sent to a registered email address.
- Payment can also be done via the ENEL App
Alternative electricity providers available in some regions or cities include:
- A2A ENERGIA. Tel: 800 199 955
- ACEA ENERGIA Tel: 800 838838
- EDISON ENERGIA Tel:800 031 141 From a mobile: 02 8251 8251
- ENI Tel: 800 900 700
- EON ENERGIA Tel: 800 999 777
- GDF SUEZ Tel: 800 422 422 (09:00-18:00 Monday-Friday for an English speaking consultant)
- HERA COMM Tel: 800 999 500
- ILLUMIA Tel: 800 046 640