Mobile Telephones in Japan

Find out how to get yourself a mobile cellular phone in Japan...

All of the latest telephones, handsets and smart phones are readily available. Japan has a 3G mobile network. The major mobile telephone providers in Japan are SoftBank, au by KDDI and NTT DoCoMo. They all offer a range of call packages and payment options.

To arrange a mobile service, visit a provider's shop with proof of identification and residency in the country.

To get a SoftBank or an au mobile telephone, applicants need a passport and a resident card/alien registration card. Individuals in the country on a short-term visa are not eligible for a SoftBank mobile telephone.

Both providers offer both monthly billing and fixed pre-paid plans, as well as a number of long-distance and international calling services. They have packages aimed at people visiting the country short term or for longer than two years.

SoftBank

  • SoftBank
    Tel
    : 0800 919 0157 (Press "8" for English support)
  • To find a SoftBank shop or service counter: Click here
  • For advice on what to do if a telephone is lost or stolen: Click here

au

  • au
    Tel: 0077 7111

DoCoMo

To get a DoCoMo mobile telephone, applicants must provide identification which includes date of birth and proof of a permanent address in Japan. They must also provide a bank or credit card in their name.

  • DoCoMo
    Tel: 0120 005 250
  • To find a DoCoMo shop or service counter: Click here
  • For advice on what to do if a telephone is lost or stolen: Click here

Paying bills

Bills can be paid by direct debit, at a customer service centre or in cash at a convenience store or bank.