Utility Services - Emergency Numbers

Problems with your water, electricity or gas? Find the contact numbers for the main utility services in Tokyo...

Electricity

The Tokyo Electric Power Company (TEPCO) serves Tokyo as well as Kanagawa, Chiba, Saitama, Tochigi, Gunma, Ibaraki, Yamanashiand Shizuoka.

  • For information about TEPCO customer services in Tokyo: Click here

Service numbers

Daiichi area - Koto, Sumida, Edogawa, Katsushika, Taito, Arakawa, Adachi, Shibuya, Setagaya, Shinagawa, Meguro, Ota, Minato (Daiba).

  • Emergency/power failure Tel: 0120 995 002 / 03 6374 8936 (24-hours)
  • Customer Service Tel: 0120 995 001 / 03 6374 8936 (Monday to Friday 09:00-19:00, Saturday 09:00-18:00)

Daini area - Chiyoda, Chuo, Shinjuku, Toshima, Bunkyo, Itabashi, Kita, Nerima, Suginami, Nakano and Islands, Minato (excluding Daiba).

  • Emergency/power failure Tel: 0120 995 006 / 03 6375 9786 (24-hours)
  • Customer Service Tel: 0120 995 005 / 03 6375 9786 (Monday to Friday 09:00-19:00, Saturday 09:00-18:00)

Narita City area

  • Emergency/power failure Tel: 0120 99 5552 / 0433 70 4586 (24-hours)
  • Customer Service Tel: 0120 99 5551 / 0433 70 4586 (Monday to Friday 09:00-19:00, Saturday 09:00-18:00)
  • For more information: Click here

Gas

  • Tokyo Gas
    • Emergency Service Tel: 0570 00 2299 / 03 6735 8899 (Gas leak - 24/7)
    • Customer Service Tel: 0570 00 2211 / 03 3344 9100
  • Chiba Gas - Narita City area (in Japanese)
    • Emergency Service Tel: 0120 21 5126 / 0476 26 2151 (Gas leak - 24/7)
    • Customer Service Tel: 0120 21 5126 / 0476 26 2151 (Monday to Friday 08:45-17:30)

Water

Telephone

  • NTT Communications
    • Enquiries Tel: 0120 50 6506
    • Repair services Tel: 113
    • Moving and relocating Tel: 116
    • Directory Enquiries Tel: 104