Lost or Stolen Bank Cards, Credit Cards, Cheques and Mobile Telephones

What to do and who to call if your bank cards or telephones are lost or stolen in Luxembourg...

Note: a lost or stolen bank card or credit card should be reported to the nearest Police Station to the place in which the theft happened. The police will provide a certificate for the issuing authority (the bank) and insurance company. This is a Récépissé de declaration de vol.

Lost or Stolen Credit Cards

In the event of a lost or stolen debit or credit card in Luxembourg, contact the central telephone line, SIX Payment Services with the account number as soon as possible. A certificate of loss or theft should also be given to the issuing bank within 48 hours.

SIX Payment Services (American Express, Diners Club Card, Bancomat, MasterCard and Visa) Tel: 355 66 1
Diners Club Card Website
Visa (Global Card Assistance Service) Tel: 08 00 220 12

Lost or Stolen Mobile Telephones

Any new mobile cellular telephone comes with:

  • a SIM Card with number. This is the telephone number for the phone. Access can be protected by personalising the card with a 4 digit PIN number
  • an IMEI number (International Mobile Equipment Identity). This is the mobile telephone's unique identification number

The IMEI number protects the owner if their phone is lost or stolen. Note the number and keep it separate from the mobile. If the mobile is lost or stolen, call the service provider and give them the IMEI number. The service will be suspended and the phone may be traced. When reporting the theft to the police, give them the IMEI number.

In the event of mobile phone loss or theft, contact the appropriate service provider below:

POST Tel: 80 02 80 04
From abroad Tel: +352 24 62 60 00
Orange Tel: 80 06 16 06
From abroad Tel: +352 661 061 606
Tango Tel: 80 07 77 77
From abroad Tel: +352 691 700 777