Getting Connected to a Landline Telephone in Malaysia

Find out how to get your new home connected to the landline telephone service in Malaysia...

Landlines are supplied by Telekom Malaysia, the country's national telephone company. Applications for a landline are made at TM Net shops, which are found in most major shopping and office districts in Malaysia. Application forms are available in English, and the following documents are needed when making an application:

  • Copy of the applicant's passport
  • Copy of the applicant's work permit or long-stay visa
  • Address where the landline is to be installed

A deposit of MYR 1,000 is required (because some foreigners leave Malaysia without settling outstanding telephone bills), or the applicant must have a Malaysian guarantor, who is responsible for the bill if any outstanding amount is not settled. The guarantor must bring their ID and must sign in person.

The applicant must also bring a contact number so that an appointment can be made for the landline to be installed.

There is a waiting period of approximately one to two weeks for Telekom to install the landline, which is done by appointment.

  • Malaysia Telekom customer service, Tel: 100

International Direct Dial (IDD) Cards

All IDD cards are pre-paid, and cards are available for MYR 10, 20, 50 and 100. IDD cards are similar to pre-paid mobile cards. IDD cards can be used from landlines (including public telephones) and from mobile telephones, but they can only be used with digital telephones which have a press button option.

On the back of the IDD card is the access code. For international calls, enter this code, dial 00, followed by the country code, then the area code (remembering to omit the first zero), then the telephone number.

An IDD service is not as clear as calling direct from a landline or a mobile, and there is usually an echo in the background. However, calls are cheaper.

Two IDD card providers in Malaysia are:

  • TIME
  • Telekom Malaysia IDD cards for international calls - iTalk card