Accessibility in Mexico City

Information about accessibility and the facilities in Mexico City for people with disabilities…

Many new buildings and public transport services in Mexico City have facilities for people with reduced mobility; however, provision of wheelchair ramps and elevators is uneven. Existing elevators in many buildings are very small and may not accommodate wheelchairs; many restaurants do not have accessible washrooms.

Even though a building may be accessible, it should be noted that nearby sidewalk surfaces may be uneven, there may be embedded barriers on sidewalks, trees blocking access, potholes and even cars parked on sidewalks, blocking access for people in wheelchairs.

Accessibility details are often not made available on a website, so it is advisable to call in advance when visiting an office, tourist attraction, shop or restaurant. However, many tourist attractions are likely to be accessible to some degree. Many businesses or organizations offer special services for people with special needs.

Guide and Service Dogs

People using guide dogs or service animals are explicitly protected by the General Law for the Inclusion of Persons with Disabilities (Ley General para la Inclusión de las Personas con Discapacidad), and according to Article 16 no. III of that law, those requiring the assistance of guide dogs or service animals have the right to enter any premise. Article 58 of the Law for Consumer Protection (Ley Federal De Protección Al Consumidor) specifies that there can be no limitations on the consumer rights of people using guide dogs. It is important to note that individual businesses may not be aware of this legal requirement, and there have been instances where guide dogs have been refused entry to various establishments.

Public Transport

Benito Juarez Airport

Both airport terminals have a number of elevators, ramps and electric walkways. Electric cars with chauffeurs are available for pregnant women, the elderly and people with reduced mobility. These are available:

  • In Terminal 1 in the domestic and international departure areas and the domestic car park
  • In Terminal 2 in the departure lounges and the car park.

Tactile paving and Braille panels are available joining the access doors in both terminals to the information kiosks. Announcements are made for departing flights.

There are special areas in the inter-terminal Aerotren monorail service for pregnant women, the elderly and people with reduced mobility.

Metro

Facilities for people with disabilities are very limited. There are no elevators in stations, not all stations have escalators to the platform level and there are no ramps to help wheelchair users get into trains (although on most trains the floor of the carriages are at the same level as the platforms and gaps between trains and stations are very small). Also it is sometimes necessary to walk quite long distances when changing lines (correspondencia).

Metrobus

Travel is free for disabled passengers. Facilities for people with disabilities are generally good on Metrobús routes and include:

  • Bus floors at the same level as the platform of the Metrobús station, facilitating wheelchair access
  • Special boarding gate at stations for people with disabilities, and assistance provided by staff
  • Ramps at stations
  • Elevators at stations for wheelchair users when required
  • Tactile paving and information panels in Braille leading into the stations
  • Alarm announcing closing doors on the buses
  • Areas on buses for wheelchair users with accessible alarm button

Taxis

There are accessible taxis available, and these can be arranged at a taxi stand (sitio), but it may take time to organize and find a suitable taxi.