Services for People with Disabilities in Amsterdam
Overview of where to go and what to do if you are mobility, sight or hearing impaired, a wheelchair or cane user and living in or visiting Amsterdam...
Disabled Travel and Transport in Amsterdam
In Amsterdam and older Dutch cities access for wheelchair users is still complicated. The narrow, cobbled streets and old building designs make it difficult for wheelchair users and people with mobility problems to travel around the city. However, most museums, government buildings, transport networks and shopping centres have been modified. Special facilities for disabled travellers in Amsterdam are available at Schiphol airport and on the train, tram and metro.
Amsterdam Gemeente provides information on disabled transport and facilities in the city.
- For information on disabled care, sport and activities from the Amsterdam Gemeente: Click here (in Dutch)
Parking in Amsterdam
The disabled parking system in Amsterdam is different. A new scheme was introduced in July 2007. Under the new scheme, the blue European parking permit is only valid for parking spaces generally reserved for disabled people. To be able to park for free anywhere in the city, residents and visitors can apply for the digital Amsterdam Parking Permit for disabled people.
- For more information on the Amsterdam Parking Permit: Click here (PDF)
- For further information on parking in Amsterdam: Click here (in Dutch)
Buses and vans
The Stadsmobiel is a special GVB transport service for the elderly and people with limited mobility in Amsterdam. It will collect passengers from their location at any time and drops them off at their destination. The service is available seven days a week 07:30-23:30.
Journeys can be booked from one week up to one hour in advance. Bookings are accepted every day 07:00-23:00. Passengers must have a special Vervoerspas Travel Pass. Relatives or carers accompanying a passenger must have a Meereispas Escort Pass.
Tel: 020 460 5460
Information from the GVB website: Click here
Metro, trams and taxis in Amsterdam
The metro and many trams in Amsterdam are accessible to disabled passengers. The newer trams are adapted with low central doors at pavement level for wheelchair users. However the old-style trams have steep stairs and are inaccessible to people with mobility problems. Timetables at tram stops indicate the new and old tram routes.
- For information on local transport facilities, see the GVB website (in Dutch)
A folded wheelchair can fit into most taxis. Specialist wheelchair taxis are also available for transport around the city. It is advisable to book these in advance.
- Boonstra: a private taxi service designed for wheelchair users. Prices are similar to other taxi companies and journeys should be booked at least 24 hours in advance.
Tel: 020 613 4134
Several boats have wheelchair lifts for disabled passengers.
For general assistance at Schiphol Airport, call the free service:
- Schiphol Airport
Tel: 020 316 1417
- Information on facilities and services for the disabled: Click here
Car park at Schiphol: Special parking places are available at the P1, P2 and P3 car parks of Schiphol airport, indicated by the international symbol for the disabled.
A bus adapted for wheelchair users operates upon request between the car park P3 and the airport. The request must be made at least 24 hours in advance, by calling the IAC (Intergom Airport Caddy) Schiphol Service.
- Tel: 020 316 4041/2
Wheelchair services: Free wheelchairs are available at Amsterdam Schiphol Airport for those who have difficulties walking within the airport. Yellow Schiphol wheelchairs, located at the Schiphol Plaza and car parks P1 and P2, are available for visitors. A two-euro coin is needed (which is returned when the chair is returned).
There is a lift at the Schiphol Railway Station to take disabled passengers from the platform to the airport and vice versa.
A text telephone is available for deaf or impaired hearing passengers. A hearing loop is available at the information desks, transfer desks and in the waiting areas in Lounge Central.
The Accessible Amsterdam website has information on accessibility of public buildings in Amsterdam. It lists hotels, museums, restaurants, theatres and attractions equipped for disabled visitors as well as information on aid and hiring adopted transport.
- For more information and to search the Accessible Amsterdam database: Click here
Leaflets for disabled visitors to Amsterdam are also available from the Amsterdam tourist office and the AUB (Amsterdam Uitburo).