Lost and Stolen Bank Cards and Mobile Phones

What to do and where to call if you credit cards or telephones are lost or stolen in the Netherlands...

Bank/Card Supplier Contact
Diner's Club Tel: 020 654 5511
Discover Card Tel: +1 801 902 3100
Europass/Eurocheques Tel: 0800 0313
Eurocard Tel: 030 283 5555
Giro Pass/Giros (24h) Tel: 058 212 6000
Mastercard Tel: 0800 022 5821
Visa Card issued inside NL Tel: 020 660 0611
Visa Card issued outside NL Tel: 0800 022 3110
Visa Traveler's Checks Information
Amex Tel: 020 504 8000
Amex (after 20:00 and weekends) Tel: 020 504 8666

Lost or Stolen Mobile Telephone

Any new mobile cellular telephone comes with:

  • A SIM Card with number. This is the telephone number. Access can be protected by personalising the card with a 4 digit PIN number.
  • An IMEI number (International Mobile Equipment Identity). This is the mobile's unique identification number

The IMEI number is usually printed beneath the battery or can be found by typing the following:

Enter on the keypad * # 0 6 #

Note the number and keep it separate from the telephone. If the phone is lost or stolen, call the service provider and give them the IMEI number. The service will be suspended and the phone may be traced. If the theft is reported to the police, supply the IMEI number.