The Hague Utilities - Emergency and Service Numbers

Problems with your telephone, water or electricity or gas? See this page of contact numbers for fault reporting and customer service in The Hague, Rotterdam, Middelburg and surrounding areas...

Electricity & Gas: national 24-hour emergency number Tel: 0800 9009
Telephone (KPN): 24-hour emergency number Tel: 0800 0407

Customer Service Contacts

Company Service Contact
Delta NV
Customer Service 
Open: Monday to Friday 08:00-20:00 and Saturday 09:00-13:00
Tel: 0800 5150
Delta NV (Water) 24 hour emergency Tel: 0800 5160
Customer Service 
Open: Monday to Friday from 08:00-17:00
Tel: 040 238 3850
Eneco Energie
Customer Service
Monday to Friday 08:00-18:00
Tel: 0900 0201
Essent Retail Energie B.V. Customer Service  
Open: Monday to Friday 08:00-20:00, Saturday 09:00-13:00
Tel: 0900 1550
Unie van Waterschappen (Union of Waterboards) Website: select "mijn waterschnappen" for interactive map Tel: 070 351 9751
KPN (Telephone) Mobile and Mobile Data Customer Service
Home Internet, Phone and TV Customer Service
Home Internet, Phone and TV Customer Service (Fibre Optic Plans)
Tel: 0800 0105
Tel: 0800 0402
Tel: 0800 0404

Rubbish Removal and Recycling

The Hague has a comprehensive rubbish separation, recycling and removal system affecting household waste, paper, glass, garden cuttings and rubble, as well as clothing, shoes and oversize waste. The programme must be closely followed by residents:

  • For full details (in English) on waste management: Click here

Questions and problems

The Municipal Contact Centre (Gemeentelijk ContactCentrum, gCC) is available to answer questions and attend to complaints or reports of problems.

  • gCC
    : The Hague City Hall, Atrium
    Open: Monday to Friday 09:00-16:00; Thursday 09:00-20:00
    Tel: 14 070 (phonelines open Monday to Friday 08:00-18:00)
    Tel from outside the Netherlands: +31 70 353 3000

Useful Words

  • Emergency (Storing)
  • Emergencies (Storingen)
  • Emergency number (Storingsnummer)