Mobile Telephones in the Philippines

Find out how to get yourself a mobile cellular phone in the Philippines...

There are a number of mobile network providers the Philippines, with both 3G and 4G available. It is important to note that not all telephones brought from other countries work in the Philippines unless unlocked; therefore, it may be best to purchase a mobile phone on arrival in the Philippines.

There are two ways to access mobile services:

  • Prepaid mobile card
  • Post-paid mobile account
Mobile Telephone Providers in the Philippines

Pre-paid SIM cards

This is the easiest and most convenient way to access mobile services in the Philippines. There are no required documents to submit and no contracts to sign. Prepaid SIM cards are available from kiosks located in malls and even on street corners.

Applying for a mobile contract (post-paid accounts)

The following documents are necessary to apply for a post-paid mobile account:

  • Proof of identification (valid passport or unexpired Alien Certificate of Registration (ACR)
  • Proof of address (utilities bill, bank statement or property rental contract)
  • Proof of financial capacity (bank account, certificate of employment, latest income tax return or credit card statement)

There are various different packages to choose from. It is best to look at the websites of the mobile service providers because the products and services differ depending on the selected plan.

A billing statement is provided at the end of each month. Bills can be paid via direct debit, credit card, online banking, or at the provider's business centres and payment centres.

Lost or Stolen Mobile Phones

For post-paid mobile accounts, report the loss to the mobile service provider to block all outgoing calls and avoid further usage. Obtain the IMEI (International Mobile Equipment Identity). This code is unique for every phone and mobile service provider. Press *#06# on the handset and take note of the 15-digit number (IMEI). Contact the National Telecommunications Commission (NTC) and give the IMEI. It will then inform the mobile service providers to disable the handset.

  • NTC
    Tel: 02 924 4010 / 02 929 5112
    email
    At: BIR Road, East Triangle, Diliman, Quezon City

Alternatively contact the NTC via their SMS Reporting System (Text 682) to report the stolen phone.