Citizens’ Shops (Lojas do Cidadão) in Portugal

The Citizens' Shops provide a one-stop service for many administrative tasks: connecting and disconnecting services, car registration and driving licences, residency, taxation, health services and more...

The Citizens' Shop network is a government-led initiative aimed at reducing red tape and bureaucracy and cutting waiting times and long queues at public and private organisations and companies.

It provides residents' access to a number of services at one location at the desks of customer-orientated representatives from each entity represented. The Lojas do Cidadão have simplified a range of procedures.

Note: currently queues can be long as there are not yet enough offices nationwide or the qualified staff to man them.

Services Carried Out at Citizens' Shops

  • Water connection and disconnection
  • Electricity connection and disconnection
  • Gas connection and disconnection
  • Telephone connection and disconnection
  • Passport and Visa applications
  • Social Security Card applications
  • Tax Card Applications
  • Identity Card Applications
  • National Health Card Applications
  • Tax Advice
  • Handing in of Tax Forms (Electronically)
  • Vehicle Registration
  • Driving Test Application
  • Car Tax
  • Post Office Services
  • Cable TV subscription
  • Notary Services
  • Certificate Attestation
  • Personal Documentation
  • Information about Professional Training
  • Information about Health Services
  • Public Administration Services

Public and Private Organisations Represented

Further Information

Lisbon region

  • Lisboa, Laranjeiras
    Rua Abranches Ferrão, 10 – 1600-001, Lisboa (Metro – Blue Line: Laranjeiras)
    Tel: 808 241 107
  • Lisboa, Restauradores
    Praça Restauradores, 17-22, 1250-187 Lisboa (Metro – Blue Line: Restauradores)
    Tel: 808 241 107
  • Setúbal
    At: Avenida Bento Gonçalves, 30-D, 2910-431, Setúbal
    Tel: 808 241 107
  • General opening hours: 08:00-19:30 Mondays to Fridays (Saturdays 09:30-15:00)
  • Head Office: Instituto para a Gestão das Lojas do Cidadão
    Rua Abranches Ferrão Nº10, 3ºG, 1600-001 Lisboa
    Tel: 00351-21-7231200
    Fax: 00351-21-7231255