Citizens’ Shops (Lojas do Cidadão) in Portugal
The Citizens' Shops provide a one-stop service for many administrative tasks: connecting and disconnecting services, car registration and driving licences, residency, taxation, health services and more...
The Citizens' Shop network is a government-led initiative aimed at reducing red tape and bureaucracy and cutting waiting times and long queues at public and private organisations and companies.
It provides residents' access to a number of services at one location at the desks of customer-orientated representatives from each entity represented. The Lojas do Cidadão have simplified a range of procedures.
Note: currently queues can be long as there are not yet enough offices nationwide or the qualified staff to man them.
Services Carried Out at Citizens' Shops
- Water connection and disconnection
- Electricity connection and disconnection
- Gas connection and disconnection
- Telephone connection and disconnection
- Passport and Visa applications
- Social Security Card applications
- Tax Card Applications
- Identity Card Applications
- National Health Card Applications
- Tax Advice
- Handing in of Tax Forms (Electronically)
- Vehicle Registration
- Driving Test Application
- Car Tax
- Post Office Services
- Cable TV subscription
- Notary Services
- Certificate Attestation
- Personal Documentation
- Information about Professional Training
- Information about Health Services
- Public Administration Services
Public and Private Organisations Represented
- IMTT (Instituto da Mobilidade e dos Transportes Terrestres)
- EDP, Energias de Portugal (Portuguese Electric Company)
- EPAL, Empresa Publica das Aguas Livres (Water Company)
- Governo Civil – (Passport and Visa Services)
- IEFP, Instituto de Emprego e Formação Profissional (Training and Professional Institute): help with training, employment and job-start schemes
- Imprensa Nacional Casa da Moeda (Government Stationary Office) forms and official papers
- Instituto da Segurança Social (Social Security)
- Lisboagás (Gas Utility)
- Galp Energia
- Mininstério da Saúde (Health Ministry)
- Portugal Telecom (Telephone Utility)
- SEF Serviço de Estangeiros e Fronteiras (Foreigners and immigration services)
- TV Cabo (Cable TV company)
- Via Verde Portugal (Motorway Electronic Payment System)
- CTT Correios de Portugal (Post Office)
- Balcão Verde (Green Desk): environmental issues
- ADSE – Direcção-Geral de Protecção Social aos Funcionários e Agentes Administração Pública
- Caixa-Geral de Depósitos (Portuguese state national savings bank)
- CFE - Centro de Formalidades e Empresas (Employment Centres and Labour Exchange)
- DGCI, Direcção-Geral dos Impostos
- DGAJ, Direcção-Geral da Administração da Justiça (Justice Office)
- DGRN, Gabinete de Certidões (civil and commercial registration)
Further Information
Lisbon region
- Lisboa, Laranjeiras
At: Rua Abranches Ferrão, 10 – 1600-001, Lisboa (Metro – Blue Line: Laranjeiras)
Tel: 808 241 107 - Lisboa, Restauradores
At: Praça Restauradores, 17-22, 1250-187 Lisboa (Metro – Blue Line: Restauradores)
Tel: 808 241 107 - Setúbal
At: Avenida Bento Gonçalves, 30-D, 2910-431, Setúbal
Tel: 808 241 107 - General opening hours: 08:00-19:30 Mondays to Fridays (Saturdays 09:30-15:00)
- Head Office: Instituto para a Gestão das Lojas do Cidadão
At: Rua Abranches Ferrão Nº10, 3ºG, 1600-001 Lisboa
Tel: 00351-21-7231200
Fax: 00351-21-7231255
email