Lost and Stolen Credit Cards and Mobile Phones

What to do and where to call if your credit cards or cellphones are lost or stolen in Spain...

Lost or Stolen Credit Cards

If a Spanish credit card is lost or stolen, immediately call contact the bank or organisation that issued the card to cancel it. If stolen, the theft should also be reported to the police.

The following numbers are open 24 hours a day:

Credit card Contact
American Express Tel: 900 814 500
Mastercard Tel: 900 971 231
Diners Club Tel: 900 801 331
Visa Tel: 900 991 124

Lost or Stolen Mobile or Cellular Phones

If a mobile phone is lost or stolen, call the service provider and give them the IMEI number and the telephone number. The service will be suspended and the telephone blocked. If the phone has been stolen, make a declaration at the nearest police station. The police will require the IMEI number.

When buying a Spanish mobile phone, the phone will come with:

  • SIM card with your telephone number. Access can be protected by personalising the card with a 4-digit PIN code
  • An IMEI number. This is the mobile phone's unique identification number and belongs to the handset

This code is written on the paperwork when the phone is purchased. Note it down and keep separate from the mobile.

  • To find the IMEI number, enter *#06# on the keypad

The numbers to call to reach the different operators are:

Smartphone users can download apps that help to locate the device if lost or stolen.