Lost or Stolen Bank Cards, Credit Cards, Cheques and Mobile Telephones

What to do and who to call if your bank cards or telephones are lost or stolen in Turkey...

Note: A lost or stolen bank card, credit card or mobile phone should be reported to the Police Station nearest the place at which the theft happened. The Police will issue a certificate (Polis Tutana??) for the credit card issuing authority and insurance company.

Lost or Stolen Bank/Credit Cards

In the event of a lost or stolen debit or credit card in Turkey, contact the issuing bank to cancel the card as soon as possible. In general it is possible to do this by telephone, however, some banks may request that customers visit a bank branch and sign a form declaring the loss.

In accordance with the Banking Cards and Credit Cards Regulation, card owners are only responsible for illegal use of their card in the 24-hours preceding reporting the theft to the banks, limited up to 150 TL. Cards issued in Turkey may only be used with a four-digit pin code.

Below are contact details for some of the main banks in Turkey in the event of a lost or stolen card. If calling from abroad, add +90 212 before the numbers below.

Lost or Stolen Mobile/Cellular Telephone

Any new mobile cellular telephone comes with:

  • A SIM Card with number. This is your telephone number. Access can be protected by personalising the card with a 4-digit PIN number
  • An IMEI number (International Mobile Equipment Identity). This is the mobile telephone's unique identification number

The IMEI number protects the owner if their phone is lost or stolen. It is usually printed on the phone beneath the battery. Note the number and keep it separate from the mobile. If the mobile is lost or stolen, call the service provider and give them the IMEI number. The service will be suspended and the phone may be traced. When reporting the theft to the police, give them the IMEI number.

  • To find the IMEI number, enter: * # 0 6 # on the keypad

There are three major cellular telephone service providers in Turkey. In the event of mobile phone loss or theft, contact the appropriate service provider below: