Getting Connected to a Landline in Vietnam

Find out how to get your new home connected to a landline telephone service in Vietnam...

The main telephone company in Vietnam is the state-owned Vietnam Posts and Telecommunications Group (VNPT), which is also responsible for the running of the national Post Office in Vietnam. The company is also a major Internet provider in the country country and is overseen by the Ministry of Information and Communications.

Another major telephone company providing fixed landline services in Vietnam is Viettel which is owned and operated by the Ministry of Defence.

Both of these telephone companies provide comprehensive packages which include landline, Internet and television services. The use of fixed landlines in Vietnam, however, is decreasing as more and more people choose to use mobile telephones.

Getting Connected

Foreigners need a Vietnamese national guarantor to connect to a landline.

The following documents are also needed for foreigners to connect to a VNPT or Viettel landline:

  • Copy of passport
  • Valid visa
  • Proof of employment
  • Proof of residential address

Installation generally takes place between two and five days after registration and a fee applies. Monthly rental fees vary and there are often promotions and offers available throughout the year. Call customer service to find out about services and fees.

  • VNPT Customer Services
    Tel: 700
  • Viettel Customer Services
    : 19008198

To transfer an existing fixed landline rental contract both the existing contract holder and the transferee must visit a service provider store with the contract and passports or ID cards. A fee is payable by the transferee.

  • To find a VNPT store in Hanoi: Click here
  • To find a Viettel store in Hanoi: Click here (in Vietnamese)



  • Viettel – Hanoi
    Tel: 0982288588 / 01652223333 (hotlines)
  • Viettel – Ho Chi Minh City
    Tel: 0977786929
  • For more information about Viettel services: Click here (in Vietnamese)

Paying Bills

Bills are delivered monthly to the home and can be paid at a local service provider office, or customers can register to pay online, at banks or ATMs and many convenience stores.

  • For more details of the tariff rates for Viettel services: Click here (in Vietnamese)