ACP - An Excellent Service

0 Replies
DavidW

1462464115

Message

HiWe received this from one of our members about a recent experience that he had with automobile association, ACP, (Automóvel Clube de Portugal) . We asked permission to post his comments about thei excellent service received as other members would probably also be interested to know about one of the strengths of ACP."A family celebration in Malta led to the idea of driving toMadrid and flying direct.  The trip outwent to plan, but the trip home brought problems that needed a sympathetic earand prime logistical facilities.  These Ifound at the Automóvel Club de Portugal or ACP as it is commonly known. When I moved to Portugal 6 years ago I joined the ACP as amatter of course having been a long-standing member of the AA in the UK.  Fortunately, I was never a regular user ofthe AA breakdown service but on occasion I was caught out and whilst generallycontent with the service I received, I must admit that the ACP service was‘Rolls Royce’. It was late afternoon on Tuesday, 3rd May when mywife and I were just north of Merida, about 60Kms from the border with Portugal.The temperature was in the 30’s, when the car decided it would go nofurther.  Clearly, I needed help and so Icontacted the ACP who agreed to send a recovery vehicle to collect us, althoughthere would be a delay due to another operation.   Once the recovery vehicle arrived and the carwas loaded we headed for Elvas, just over the Portuguese border.  Waiting for us in the yard was a Mercedes carcomplete with driver and assistant ready to take us home to Cascais, about 2½hours away.  The driver needed hisassistant to ensure he could stay awake and the two of them kept up a dialoguein Spanish for the whole of the journey.  The annoyance and frustration of the breakdown gradually receded as Ifell asleep for the majority of the journey.  The car was then delivered to the garage of my choice within 36 hoursand I hope will be quickly restored to full operational condition. My wife and I were both very impressed with the ACP serviceand felt it was worth letting others know how efficient it all was. " 

Replies

Join the discussion
LOGIN OR REGISTER

Login