Slow internet speed

25 Replies

For some time, we've had a slow broadband internet speed so we contacted the English Speaking Service of Orange and they told us that we had  'Dynamic Line Management'  filter on our line.  The man explained that this is a system whereby it slows the speed but keeps the connection on an unstable line.  He confirmed that our line was in good order and took the filter off and hey presto, we got really good speeds, in fact it was 3 times faster than we've ever had before.   However, the speed is going down each day and is getting slower and slower.  On checking the internet regarding DLM is appears that it is an automatic system and 'rights' itself when the line is more stable.   Has anyone had any experience of this or can offer any useful help and advice before I contact Orange again. Many thanks.

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Replies

TeresaR-576605 1374774435

We had the same problem though that said we don't get a particularly fast speed here, but I wasn't prepared to put up with a speed that wasn't even reaching 1MB.  I just kept on complaining (and telling them that it wasn't my filter, which they always seem to tell you to change!!).  Eventually Orange came and replaced our exterior lines, though it did take them 2 attempts.  They thought they could get away with replacing only one section, but it still caused problems so they replaced all our exterior wire.  Touchwood, we haven't had a problem since.  You have to keep making a nuisance of yourself with Orange.

Lisa86700 1374775471

We had internet pages that weren't loading properly and we could make phone calls but not receive them.  Orange have exchanged our live box today (had to go collect it from a store)and just plugged it in now, shall see what the next few days bring.

rollerboy 1374775677

Hello crossover, you may have answered a problem that's been plaguing me for years! On the end of 5km of line from the nearest exchange, I can still get speeds up to 6Mbs occasionally - but nearly every day, round about 9pm, this can fall headlong into the Kbs rate - I have literally been limping along at 17Kbs at times. I assumed it was because of more and more people using up the width in the evenings ... but maybe I have Dynamic Line Management! Wow! With such a grand title, you'd expect it to speed things up, not slow them down.


rollerboy

Linthouse 1374775712

I used to be able to see my Internet Connection speed but now with Win 7, all it says is speed: excellent.  I would like to know the actual speed though as I am moving and considering changing to the Orange all-in-one package whereas now I have a France Telcom-Orange line and also my Internet-Broadband line with Free.fr.  I am ok with Internet-Computer issues but ... with Win7, I seem to have lost ability to show ``actual`` speed.


 


How can I check what speed I am actually getting now with Free?


 


Mo

louisecrawford-576970 1374776024

With Teleconnect, you can access your modem and read it directly. In fact, you should be able to access any modem. Ask your provider, or try something like:


http://www.speedtest.bbmax.co.uk/


DLM is used by providers so that at times of heavy usage, e.g. by online gamers, the available bandwidth is shared out, hence times of low speeds. But if it's slower than you've paid for most of the time, get on to them.

Linthouse 1374777209

louisecrawford


 


Nope, that does not work for me.


 


Mo

borjastick-512278 1374779290

Distance from the exchange can be an issue. If you are 5kms+ the speed is usually slow. We had an issue last year and the usual comment came that it must be our filter. However when we got them to come out to check they found it was the cable from the pole 30-40m away and the white box on that post. Both were changed foc and hey presto warp speed interweb ever since.

GnV-546428 1374782574

Mo


Try www.speedtest.net


 

Easy-Jock 1374783210

Just be careful if you are tempted to change ISP provider.


A long time back, I wasn,t getting great speed from FT.....so I moved over to Teleconnect.


Talk about from frying pan to fire!.........I,d have happily strangled them, and their threatening behaviourvwas appalling....by far the worst company I,ve ever dealt with in France.


I,m now with SFR, and have had no problems whatever.....I,m recommending nothing and no-one, but you HAVE been warned about one particular "alleged" SERVICE provider !

Linthouse 1374783348

Thanks GnV, will have a go ...


Since I am moving and have the option of an all-in-one package from Orange, I would really love to compare speeds, will it be much slower than having a France-Telcom and designated Internet line.


 


Mo

Jackdaws 1374783494

Have just tried the speed test and got results of Download 8.86 Mbps and Upload 0.86 Mbps.  Knowing nothing about computers, these figures mean nothing to me.  Are these figures good or bad? Thank you


Jackdaws

louisecrawford-576970 1374785032

Depends on what you're paying for. But that's good in anyone's book. Faster than BT Infinity in the UK - I know, I got hooked up to it and it was dreadful.

motogp-873641 1374790899

crossover. Had exactly the same thing. The Orange reps usually call it a 'robot'


If you ask them they will remove the robot and mark your account so one is not placed on it again. Doesn't always work like that though and this week we had another incident of slowing right down. As a result they have credited us with 30 euros to pay for all the calls we have made over the last year and an engineer is coming on Monday and will check back along the line at each connection until they find the fault.


I know it is not internally because new internal wiring was installed a couple of years ago. Supplied by an Orange engineer for free.

chastick-556389 1374795247

Here in our village I have always assumed we get the best possible - under the circumstances.  I just did the speed-test and it showed:  Download at 1395Kbps and upload at 844Kbps.


From what I have been reading on posts that seems slow but maybe I've simply got used to it!!!


It never changes but now I am suspicious.............................


 

jujuu 1374797524

Hi


to test your line speed, you can google "Test line speed", and a number of sites will bereturned where you can carry out this test..  The one we use mostly is the first one - www.speedtest.net, though there are others shown which produce much the same figures at any particular  given time of day.


The test will show speed both downward ( to your computer), as well as upward (i.e. out from your computer - expect the upward test to be much slower - maybe around 256Kb/s or thereabouts)).  Try at various times during the day & Night,to get an overall assessment of your speeds,.  You could use the Windows 7 snipping tool totake a hardcopy of the results, to use if your speeed is significantly slower than you pay for, and you take your case to Orange.  There is also a similar facility buried in Onange account holders pages.


Hope this is of use


JC

jujuu 1374798155

Hi


to test your line speed, you can google "Test line speed", and a number of sites will bereturned where you can carry out this test..  The one we use mostly is the first one - www.speedtest.net, though there are others shown which produce much the same figures at any particular  given time of day.


The test will show speed both downward ( to your computer), as well as upward (i.e. out from your computer - expect the upward test to be much slower - maybe around 256Kb/s or thereabouts)).  Try at various times during the day & Night,to get an overall assessment of your speeds,.  You could use the Windows 7 snipping tool totake a hardcopy of the results, to use if your speeed is significantly slower than you pay for, and you take your case to Orange.  There is also a similar facility buried in Onange account holders pages.


Hope this is of use


JC

crossover-548649 1374837582

Hi


Some interesting comments have come out of this.  


Just for the record I've done a speedtest (www.speedtest.net) and my results are : Ping 67 -  DL speed 0.71Mbps - UL speed 0.26Mbps.   Just before the CS Rep at FT/Orange took the DLM off, it was 0.40Mbps/0.08Mbps and afterwards it was 2.50Mbps/1.15Mbps so you can see that with the current figures, I'm well down on speed.


I've been through all the reasons why my speed is low  - I'm more than 5k from the hub, weather conditions, high usage by others, yada yada yada but if I had the high speeds once, then I should be able to reach them again.  


I not even considering changing my operator - from reading other postings I don't think it'll make any difference.  


For the first 6 months we were here, we had an Orange Live Box but it was more dead than (a)live.  We would spend hours each time queuing at the FT Office to get another Box.  We bought new filters each week and still had major problems with the Box so we got rid of that and have been using a Linksys router since without any connection problems.  When it arrives, I'll be fitting a new Ethernet Adaptor card to the computer and when that's fitted, I will know then that everything this side is perfectly OK.  


I'll contact FT/Orange again then.  In the meantime, thanks to everyone for your input.  


 

motogp-873641 1374837976

crossover.


Once the robot has dropped the speed it does not automatically increase afterward. It stays at the slower speed unless more data anomolies are detected in which case it is dropped even further.


If you call Orange they will reset your speed, it takes moments and you will be back up to speed immediately.

crossover-548649 1374842043

motogp: Thanks for this - you're spot on.  


So I telephoned FT/Orange and the CS Agent checked my speed and confirmed DLM was in place and causing the problem.   She reset the connection and now my speeds are:  Ping 61 Download 2.32Mbps Upload 0.78Mbps.  


That's more like it!


I asked if there was any way I could stop this happening again.  The Agent explained that the only way the robot could be removed was if I went on their 'Black List' whereby nothing is monitored and no limiter is put on the line.  However ....... she did not recommend this as if there was a problem in the future, I could not be monitored having been on the 'Black List'.  So we agreed that if and when this happens again, I telephone them and they reset it each time.  I assuming that after I've phoned them about a dozen times, they may do something about it.  


On both occasions of phoning FT/Orange the Agents have been very polite, with excellent English and explain things so that a layman can understand.  


 

johnandfifi 1374843465

Orange are not universally bad. You need to accept the limitations of being in deepest rural France-- it's the same in some areas of UK, indeed there are also many areas with no broadband whatsoever in UK, same as only about 10miles from our location here in Charente. They can't have exchanges EVERYWHERE.


I'm fortunate, I'm about 100metres from an exchange- even though 4 kms from nearest village and in a hamlet area of only around 18 houses. My orange contract states I will get speeds of UP TO ( they all do!)  18Mbps.


Two speedtest results show the actual download speed as  between 19.41 and 21.32 Mbps, and upload at 0.86Mbps. So in my case, the speeds EXCEED that quoted.


I'm not posting this to crow about how fortunate I am, just to balance the debate a bit and indicate that where circumstances/conditions favour their service,orange are up with the best- so they may be able to improve your services if you persevere,but they are constrained by what infrastructure already exists.

chastick-556389 1374879754

Just so I know (and maybe to save some time and frustration) what is the number for FT (English speaking would help).   Thanks.

winos 1374882457

We really could not cope with the speed of orange on a rural line so opted for Wibox. It is still only 2meg but that is 8 times faster than we had on orange. We pay €49.99 including international calls. If we have a problem I ask to speak to an english speaking adviser and there has always been one available, slightly longer wait but it has worked so far. My only reservation is if internet stops for any reason we only have our mobile and at the beginning their customer service was abysmal, but they seem to have got their act together now.

crossover-548649 1374921902

The phone number for the English Speaking Service at Orange is 0969 36 39 00.  I believe it's Mon-Fri 9-5 only.  The calls are charged at standard rate from an FT line (other operators' charges may vary).


I've done a couple of speed tests since yesterday, and it's gone down already (to about 1.70Mbps) so I may be phoning them earlier than I thought.   


Still, it's better than the connection we had with BT in the UK where  we couldn't even get broadband where we lived in rural Lincolnshire.  Overall,  I'm happy with the FT/Orange service - their CS Agents are really very helpful, polite and friendly and to be quite honest I can't be bothered to go through all the faff of changing to another operator. 

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