A BIG THANK YOU TO STEPHEN G FOR KEEPING Angloinfo - Charente alive, the fools who messed with Discussions seem to have sunk without trace.....The classifieds are really taking off, we hope the returns are worth keeping the old site are worth it.. I for one will not go Smart expat.....Thanks Stehen G.
In February we bought a couple of bare-rooted roses from what we thought was a reputable French garden supplier. In fact it was advertised as one of the top rose growers in France. However, when the roses arrived, they were 'sans motte' instead of 'avec motte' . We wrote to the company and they agreed they had made a mistake and offered us a bon d'achat which was for more than the price difference. There was nothing on their website we needed so we asked for a cash refund. They explained that the refund would only be for the price difference between the 'sans' and 'avec' which we agreed to. We sent them our RIB details and have heard nothing. In fact, they have not replied to several of our emails despite resending all the information they need, including the bank details again.It's not the money that's the annoying part, it's the fact that they won't answer our emails or send the money to the bank. It's not possible to phone because of the language difficulty but we feel loathe to let them get away with this. Does anyone have any advice on further steps we could take. We've spent far too long on this already, but are giving it just one more go.