Student Group Guide and Coordinator
Learn From Travel is a social enterprise. Our mission is to provide life-changing global learning experiences to students while making a positive economic impact on the host community. We specialize in faculty-led and innovative virtual study abroad. In either format, we arrange engaging discussions with community leaders, artists, directors of nonprofit organizations, and other local experts from whom college students gain valuable insight. Our programs are community-based and as culturally-immersive as possible. We offset our carbon and aim to make minimal environmental impact. Please see www.learnfromtravel.com for more information.
Learn from Travel is seeking experienced guides for short-term study abroad programs in Marseille. The Student Group Guide and Coordinator is responsible for all aspects of program delivery on the ground in the destination country, and serves as the primary point of contact for the client and for service providers in the destination. This position is equal parts logistics and customer service. This is a temporary, project-based position with potential for seasonal and part-time employment.
In order of priority, the Guide and Coordinator is responsible for ensuring that the group has a: safe, impactful, educational, and enjoyable experience in the destination country.
Before Program Start
Review and understand group itinerary, program objectives
Review and update, if needed, emergency plan for the program
Visit and/or contact service providers (lodging, meals, activities, and transportation) in the destination country to confirm reservations
Communication with students and professors via video conference or email may be required
Arrive to destination one or several days prior to the group's arrival
Greet group at the airport
Accompany group during the entire program until their departure. During this time the Guide and Coordinator is fully available to the group during all scheduled activities and for emergencies at other times.
Pay for services with cash or company credit card, retain hard copies of receipts in an organized fashion, make digital copies of receipts, keep a record of cash expenses, balance cash expenses with cash on hand on a nightly basis.
Serve as a professional, friendly, and informed host, translator and tour guide.
Stay in lodging facilities with the group, share meals with the group, and facilitate group activities.
When necessary, provide cultural, historical, and political context to support program activities and facilitate learning. The Guide and Coordinator should be very familiar with all aspects of the destination country.
Ensure smooth logistics for all activities by confirming reservations, communicating with service providers, adapting to any schedule changes, and keeping group on time
Facilitate group activities with language translation, cultural interpretation, and guiding questions.
Regularly check in with group leaders and LFT leadership to guarantee a high-quality experience
Resolve emergencies and conflicts if they arise
Document the program with photos and videos when possible, sharing best photos and videos to LFT leadership for social media use
Collect feedback from students and professors
Provide and discuss feedback on group with LFT leadership
Complete cash expense journal with final balance vs. cash on hand
Send hard copies of receipts to LFT headquarters
Fluency in English and French
1-2 years customer facing experience in eco-tourism, field-based international education, international service-learning, or similar sector of the travel industry
Experience with cash management
Strong written and verbal communication skills
Gregariousness, strong interpersonal skills, and passion for customer service
Excellent problem-solving skills and ability to think on the spot
Familiarity with the France through travel, work, or live abroad experiences.
Prior experience in a leadership role
Passion for responsible tourism and international education
CPR / First Aid certification required - expense will be covered
and/or Wilderness Rescue certification desired
Compensation will be commensurate with experience. Travel expenses will be covered.
Send resume and cover letter to firstname.lastname@example.org. Please indicate countries with which you have personal experience and the degree of your experience or familiarity with Marseille