Bill time limit on payable

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Hi thereCan I ask if there are any limits on time for companies in Italy to chase payment for invoices. We have a ruzzo bill that they are chasing from 2016, which we paid at the time but do not have the receipt for. I have explained this to them, but they are simply insisting that if we don't have the proof then we have to pay the bill again. ThanksMike 

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