IT Support Engineer

Posted by: I Kin Ronald-Soh-943310 · 1570053756

Job Description


  • Install and configure computer hardware operating systems and applications
  • Monitor and maintain computer systems and networks
  • Communicate with staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • To troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • To replace parts for notebook, PC and Server
  • To provide end user support
  • Create procedural documentation
  • To log in service ticket (in Zendesk)
  • Create incident / security / IT Audit reports
  • Followup diagrams (in Visio) and written instructions to repair a fault or set up a system
  • Support the roll-out of new applications
  • Set up new users' accounts and profiles and deal with password issues
  • Work continuously on a task until completion (or referral to third parties, if appropriate)
  • Prioritise and manage multiple open helpdesk service ticket at one time
  • Rapidly establish a good working relationship with customers and other professionals, such as software developers
  • Test and evaluate new technology/products/services
  • Develop security protection policies for firewall
  • Configure VLAN for Switch
  • Configure VPN for Firewall
  • To perform security hardening for products/services
  • To perform monthly security or audit checks on computer equipment.
  • To setup/configure/troubleshoot Notebooks, PC and Servers

Product Competencies

  • To setup/configure/troubleshoot Fortinet Firewall
  • To setup/configure/troubleshoot Microsoft Windows Server
  • To setup/configure/troubleshoot Microsoft Office 365
  • To setup/configure/troubleshoot Microsoft Windows 7/8/10
  • To setup/configure/troubleshoot Qnap NAS
  • To setup/configure/troubleshoot Synology NAS
  • To setup/configure/troubleshoot Kaspersky Endpoint Security
  • To setup/configure/troubleshoot APC Smart UPS
  • To setup/configure/troubleshoot 3CX / SIP Phones
  • To setup/configure/troubleshoot HPE Managed Switch
  • To setup/configure/troubleshoot Ubiquiti Wireless Network
  • To setup/configure/troubleshoot Microsoft Azure Cloud VM/Network/Backup

Career Path

After 2-3 years, he can be advancing as a

  • IT Support Manager – provide support and training to engineers for Desktop / Enterprise
  • IT System Consultant – provide pre-sales and post-sales support to customers