International IDD Calls From Singapore
Information about the International Direct Dial services provided in Singapore…
Many telecom providers supply reduced rate International Direct Dial (IDD) telephone calls.
The IDD prefix is the international prefix required to dial a call from the country listed to another country. This is followed by the country code for the country being called. Singapore has multiple IDDs, with each one used by a different long-distance carrier.
Generally, better quality connections (often called "premium" by the suppliers) are more expensive than calls made on lower rate ("budget") where the line may crackle and have a time lag.
Making an IDD Call
When dialling overseas, first dial the IDD number, followed by the country code and the recipient's telephone number (including area code). If the local area code begins with "0", omit this after dialling the IDD prefix.
- Example: IDD prefix + Country code + Local area code + Number
StarHub IDD Services
StarHub provides IDD calls to over 230 destinations around the world. To register for IDD services with StarHub, call 1633 (activation is free).
- For further information on activation and registration visit:
|IDD 008: StarHub's IDD 008 (International Direct Dial) is a premium international calling service. There is no setup or subscription fee. Calls are billed according to usage. DD008 Video calls are also available for 3G Mobile users.||IDD number: 008
|IDD 018: An alternative International Direct Dial access code that allows outgoing voice calls to overseas destinations at discounted rates. All-day flat rates and per second billing is also available. IDD 018 calls can be made on StarHub Mobile when registered with free calls to some destinations.||IDD number: 018|
|International Calling Card: StarHub's prepaid international calling card allows overseas calls to be made from any local phone or mobile in Singapore using IDD 008, IDD 018 or a special promotion option. It can also be used to make international calls to Singapore.||Website|
Singtel IDD Services
SingTel provides IDD services to home subscribers and to businesses.
|IDD 001: Singtel's premium IDD service. Can be used with fixed line and mobile cellular telephones. See the website for a user guide, instructions on how to apply for the service and an FAQ||IDD number: 001
|BudgetCall 013: Reduced rate IDD calls can be made from fixed line and mobile cellular telephones. See the website for a user guide, instructions on how to apply for the service and an FAQ||IDD number: 013
|v019: Lowest rate IDD calls can be made from fixed line and mobile cellular telephones. See the website for a user guide, instructions on how to apply for the service and an FAQ||IDD number: 019
|STD 020: IDD calls to Malaysia. See the website for a user guide, instructions on how to apply for the service and an FAQ||IDD number: 020
|Singtel IDD information||Website|
Prepaid international calling cards
Prepaid international calling cards can be bought from many small shops and outlets such as money changers and shopping centres. A prepaid card will be credited with the amount the user credits it with and will run out when all the credit has been used
IDD phone calls can be made using a prepaid phone card and an international call service as listed above.
|WorldCardTM: Prepaid international calling card which can be used for local Singapore calls, international calls from or to Singapore and for international calls from or to other countries. See the website for information on the countries it applies to, rates charged, a user guide and where to buy the card||Tel: 1800 838 3322|
|Hello!TM Card: Prepaid international calling card. See the website for information on the countries it applies to, rates charged, a user guide and where to buy the card||Website|
IDD fax is a data line that is less expensive to use than conventional IDD numbers for overseas fax. The other IDD numbers can also be used for fax.
|FaxPlus 012: IDD connections for fax lines only. See the website for a user guide, rates and details on applying for the service||IDD number: 012
|Customer service (toll free)||Tel: 1800 838 3555|
M1 provides IDD services to existing customers; it is automatically available on mobile or cellular phones. Registration is required for fixed line users and subscribers to other mobile providers.
The service is available to Singapore citizens and Permanent Residents (PR) over the age of 21.
- Tel: 1627
- For further information on documents required for registration, visit the M1 website
Premier IDD 002: IDD service for good connections. Also offers video and satellite calls.
|Budget IDD 021: Reduced rate IDD calls to 230 countries. Calls can be made from fixed line and mobile cellular telephones. See the website for rates and a user guide.||Tel: 1627
|1818 International Calling Card: Prepaid international calling card for international calls to over 200 destinations. Can be used on a mobile, fixed line or a payphone.||Tel:1800 843 8288
Zone1511 is a specialist IDD call provider which routes calls through any one of a number of complying IDD service providers with the purpose of getting the best rate depending on time of day and destination of the call. ZONE1511 can only be used for outgoing international calls from a Singapore fixed line telephone or fax number or a SingTel, M1 or StarHub mobile phone number.
Before using the service the outgoing telephone number must be registered with Zone1511. There is no limit to the number of telephone numbers - fixed line and mobile - that may be registered by a single client and the service is available to commercial and home users.
- Full details of services available on the ZoneTel website
|1511EXPRESS: A prepaid service for home or business users with online sign-up for calls made to specific countries|
|1511BIZ: IDD for businesses; calls are automatically routed via quality line connections. Monthly billing|
|1511FAX: Fax only service for business and home users. Monthly billing|
Initially a call-back operator, Phoenix Comms provides IDD calls from telephone numbers (mobile and fixed line) in Singapore. Before the service can be used, the Singapore telephone numbers to be called from must be registered. Registration is free. A variety of products and services are available. Some include:
|Phoenix 1516 IDD: IDD for business and home users includes a call-back service. This is a subscriber service with monthly billing||Tel: 6838 1516
|Phoenix Prepaid 1516 IDD Service: Registration and top up of available call time can be done online|| Tel: 6838 1516